Salvador Gomez Jr

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
• Professionally answered telephones and responded to customer inquiries.
• Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
• Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
• Collaborated with team members to streamline processes and enhance overall efficiency.
• Maintained stock and replenished workstation products.
• Collaborated with team members to identify discrepancies and resolve issues promptly.
• Ordered parts for customers, repair shops and service department for use in used vehicles and new customer cars.

• Proficient in the Etka Catolog. I know very well how to navigate through this Catolog for the required parts needed. Also
• Proficient in CDK program.I know how use this program to create invoices, bill out parts, create special orders ,create bin reports,review special orders.
• Friendly and professional attitude towards fellow Employees, Technicians,Management, and customers. Very easy to get along with. Works well with others.
• Served customers in-store and by telephone to answer questions and place orders.
• Issued parts to technicians to complete customers' repairs.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
• Inspected parts for defects, removing damaged parts and replacing with new ones.
• Organized parts storage and stocked inventory according to established guidelines.
• Buyback returns to help with our obsolescence.
• Managed returning our Warranty requested parts to the correct destinations.
• Professionally answered telephones and responded to customer inquiries.

In charge of returning special ordered canceled parts in a timely manner. I would use the buyback program associated with the company and use the accrued buyback dollar ammount to return parts not needed/canceled parts to fix our over saturated inventory problem and get rid of our parts obsolescence in a timely manner.