Aviation fueling professional with 10+ years of experience leading large teams and managing fueling operations, Ground Service Equipment (GSE), and compliance programs in high-volume airport environments. Skilled in hazardous materials management and regulatory compliance, including SPCC, ERP, LCP, BCP, EERP, SWPPP, and ATA 103. Proven track record in safety training, audits, and operational efficiency, with strong collaboration across airlines and regulatory agencies. Ready to leverage extensive hands-on leadership and compliance expertise to excel as a General Manager in aviation fueling operations.
Overview
10
10
years of professional experience
Work History
GSE Manager
Menzies Aviation
05.2025 - Current
Currently oversee 83 units, including passenger vehicles and Ground Service Equipment (GSE) for fueling operations, ensuring optimal performance, compliance with safety standards, and operational readiness.
Maintain compliance with all hazardous waste management requirements, including oversight of above-ground storage tanks for Off-Spec fuel, oily water, and diesel, in accordance with federal, state, and local regulations.
Led cross-functional teams to enhance operational efficiency and streamline workflows.
Developed and implemented strategic initiatives to improve departmental performance and achieve organizational goals.
Analyzed key performance indicators to identify areas for improvement and drive data-driven decision-making.
Oversaw project timelines and deliverables, ensuring adherence to deadlines while maintaining quality standards.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved safety procedures to create safe working conditions for workers.
Conduct Airline and FAA audits to demonstrate compliance across multiple areas, including training programs, fueling operations, GSE maintenance records, safety protocols, and regulatory plans such as SPCC, ERP, LCP, BCP, EERP, and SWPPP.
Training & Quality Control Supervisor
Menzies Aviation - LAWTFC
10.2021 - Current
Introduce fueling operations to new trainees, conducting safety presentations to ensure awareness of workplace risks, expectations, and compliance standards.
Prepare paperwork for badging and credentials at LAX, including Restricted Driving Area permits, Fire Extinguisher training, and Aircraft Refueling certifications in compliance with IATA codes.
Deliver annual and quarterly training programs for all serviced airlines, adapting to revisions and operational changes.
Manage internal audits on staff to verify compliance with safety measures, including uniforms, fueling procedures, and accurate documentation.
Coordinate with airline partners to address operational needs and provide necessary accommodations.
Develop and implement corrective action and disciplinary plans to maintain a safe and compliant work environment.
Maintain and organize documentation for accidents, incidents, work reports, and staff attendance.
Generate and lead weekly briefings, creating PowerPoint presentations to update staff on operational changes, safety improvements, and efficiency initiatives.
Conduct fuel quality checks on hydrant pits, fuel trucks, and tankers to ensure consistently safe and acceptable fuel supply.
Ensure compliance with ATA 103 regulations and protocols for element change procedures and fuel cycle retention.
Troubleshoot and oversee repairs of vehicle or hydrant system leaks, ensuring all safety and compliance protocols are met.
Cargo Coordinating Manager
Total Airport Services
10.2017 - 10.2020
Oversaw import and export operations for three international carriers with a workforce of 205+ agents, ensuring compliance, efficiency, and safety.
Administered cargo loading for Boeing 777, MD-11, and B747-400/-8 aircraft, coordinating international shipments to China and Germany.
Ensured accurate dimming and weighing of cargo to optimize space utilization and reduce costs.
Screened outbound cargo to comply with international security regulations, preventing export of illegal or hazardous items (e.g., explosives, narcotics, human trafficking risks).
Safely loaded and positioned hazardous chemicals in compliance with IATA Dangerous Goods Regulations, preventing risks to crew and passengers.
Verified aircraft weight and balance to ensure compliance with maximum load capacity and safe flight operations.
Secured Unit Load Devices (ULDs) properly to prevent in-flight cargo shifts during takeoff and landing.
Specialized in handling sensitive cargo including live animals, human remains, and perishable goods, ensuring compliance with international shipping protocols.
Prepared manifests for pilots and organized Customs and Border Patrol documentation for international exports.
Maintained Excel-based cargo records, tracking shipment weights, chemical transfers, and compliance reporting.
Reported operational challenges to senior management, recommending workflow improvements to enhance efficiency, reduce penalties, and meet financial and customer service goals.
Store Manager
Autozone
06.2015 - 10.2017
ASE certified for Mechanical and Electrical Parts Specialist
Contacted around 30-50 customers via phone on a daily basis for guaranteed satisfaction
Handled customer complaints, comments and concerns to improve store reputation
Created weekly schedules for employees
Prevented fraud and item loss within workers and customers by running weekly Inventory Audits
Answered and attended to customer’s inquiries over the phone which included parts availability, car part information, and store hours