Salvador Hernandez
Palm Desert,CA
Summary
Reliable Server with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
12
12
years of professional experience
Work History
Server
Boozehounds
09.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Server
Tommy Bahama Restaurant & Bar
08.2022 - 12.2024
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables simultaneously while maintaining attention to detail and guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Mikuni Japanese Restaurant And Sushi Bar
03.2019 - 02.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked guests' identification before serving alcoholic beverages and monitored appropriate alcohol intake levels.
- Anticipating, identifying and fulfilling guest needs and clarifying special orders.
Cashier/Food Runner
El Burrito Restaurant
05.2018 - 01.2019
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained organized cash drawer, ensuring accuracy in daily cash handling.
- Used POS system to enter orders, process payments and issue receipts.
Counseling Student Assistant
College Of The Desert
05.2014 - 04.2017
- Greeted incoming visitors, answered questions, and directed individuals to office locations.
- Provide assistance with navigating college system and recommending classes based on students goal.
- Assist new students during workshops by demonstrating academic and college resources
Education
Bachelor of Science - Neurobiology,Physiology And Behavior
University of California - Davis
Davis, CA06.2020
Associate of Science - Chemistry
College of The Desert
Palm Desert, CA05.2017
Skills
- Product Knowledge and Recommendations
- Bilingual (Spanish)
- Allergy awareness
- Upselling techniques
- POS Inventory System Operation
- Food Handlers card cert
Timeline
Server
Boozehounds
09.2024 - Current
Server
Tommy Bahama Restaurant & Bar
08.2022 - 12.2024
Server
Mikuni Japanese Restaurant And Sushi Bar
03.2019 - 02.2020
Cashier/Food Runner
El Burrito Restaurant
05.2018 - 01.2019
Counseling Student Assistant
College Of The Desert
05.2014 - 04.2017
Bachelor of Science - Neurobiology,Physiology And Behavior
University of California - Davis
Associate of Science - Chemistry
College of The Desert