Salvador Lopez
Certfied Apple Advisor
Stockton,CA
Summary
Well-versed in delivering high-quality customer service as an Apple Advisor. Familiar with troubleshooting and resolving technical issues, adept at maintaining a deep knowledge of Apple products and services to provide accurate information to customers. Demonstrated strong interpersonal skills, patience, and problem-solving abilities that led to improved customer satisfaction ratings. Adept at working in fast-paced environments while maintaining focus on both individual tasks and team goals.
Overview
4
4
years of professional experience
Work History
Certified Apple Advisor/Shift Manager/Key Holder
Best Buy
Stockton, CA
05.2021 - Current
- Maintained composure and adhered to company policies when handling customer inquiries or complaints.
- Provided technical assistance to customers regarding Apple products, software and services.
- Suggested additional products or services based on customer requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Some College (No Degree) - Mechanical Engineering
San Joaquin Delta College
Stockton, CASkills
- Performance tracking
- Feedback implementation
- Empathy and patience
- Client relationship building
- Apple product expertise
- Multitasking Abilities
- Effective communication
- Microsoft certification
- Adaptability and flexibility
- Problem-solving
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Certified Apple Advisor/Shift Manager/Key Holder
Best Buy
05.2021 - Current
Some College (No Degree) - Mechanical Engineering
San Joaquin Delta College
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