BIANCA RIVERA
Summary
Passionate Community Outreach Coordinator with in-depth understanding of marketing strategies, community relations techniques and workflow organization. Top-notch planning and problem-solving skills. Looking for dynamic new role with room for career growth. Achievements include improving outreach and operations in order to maximize community program success and resource utilization. Proficient in reaching community members through presentation and presence. Resourceful and proactive leader with superior work ethic and 15 years of progressive experience.
Overview
18
18
years of professional experience
Work History
Outreach Executive
Oak Street Health Clinic
Houston, TX
01.2023 - Current
- Assisted with budgeting and tracking expenses related to events or campaigns.
- Coordinated volunteer activities and initiatives to promote program objectives.
- Cultivated relationships with local organizations to increase visibility in the community.
- Participated in public speaking engagements at schools, churches, civic organizations.
- Responded promptly to inquiries from members of the public regarding programs and services provided by organization.
- Maintained accurate records of all outreach activities including contacts made and outcomes achieved.
- Researched current trends in the field of community outreach in order to identify best practices.
- Attended networking events and served as an ambassador for organization's mission and vision.
- Provided information to community members on available resources and services.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
- Maintained a high level of customer service while interacting with both internal staff and external customers.
- Provided support for various marketing initiatives such as attending community events or providing promotional materials at local businesses.
- Researched available resources within the community that could be beneficial for current or prospective patients.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Researched and prepared reports required by management
- Ensured consistency and results to increase patient growth and retention.
Office Manager
Trinity Dental Center
Humble, TX
09.2019 - 04.2020
- Treatment planning
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed promotional programs to attract new patients.
- Coordinated execution and improvement of daily dental office practices.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Conducted financial consultations with patient and set up payment plans.
- Assisted dentist in helping patients determine optimal treatment options.
- Functioned as team leader and organized all treatment and placement activities
Dental Office Manager
Q Dental
Humble, TX
06.2015 - 09.2019
- Responsible day to day operations of the office
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed promotional programs to attract new patients.
- Coordinated execution and improvement of daily dental office practices.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Created and implemented a chartless system in less than one year of starting with the company
- Recouped over $10,000 in unpaid invoices by conducting successful billing and collections
- Verified insurance as needed
- Treatment planned
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Front Office Receptionist
Lomax Dental
Humble, TX
06.2010 - 12.2013
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Kept office spaces well-stocked with administrative and medical supplies.
Senior Representative
Aldine WIC
Houston, TX
07.2009 - 06.2010
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Assisted individuals with navigating health care systems, appointments and classes.
- Received processed and tracked patient documentation with speed and accuracy.
- Determined service eligibility of patients and discussed package options
- Answered calls and interacted with community members to provide information on advocacy services.
Operative Coordinator
Koolsmiles Pediatric Dentistry
Fort Wayne, IN
06.2006 - 05.2009
- Answered and managed incoming calls and emails.
- Collected payments from patients and arranged payment schedules.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Delivered translation services to clients.
- Weekly marketing
- Health fair booths and other events
Education
Associates of Applied Science -
Lonestar Kingwood Campus
Kingwood, TXSkills
- Scheduling
- Regulatory requirements
- Policies and procedures
- Employee training
- Issue and conflict resolution
- Lead generation
- Troubleshooting
- Planning & organizing
- Computer skills
- Event coordination
- Communication
- Report writing
- Active listening
- Team building
- Friendly, positive attitude
- Customer service
- Organizational skills
- Critical thinking
- Analytical
- Patient care
- Office meetings
- Fluent in Spanish
- Good work ethic
- Partnership Development
- Cultural Competency
- Presentation Skills
- Needs Assessment
- Service Coordination
- Community Engagement
- Proficient in Salesforce
- Community Outreach
- Campaign Management
Languages
Timeline
Outreach Executive
Oak Street Health Clinic
01.2023 - Current
Office Manager
Trinity Dental Center
09.2019 - 04.2020
Dental Office Manager
Q Dental
06.2015 - 09.2019
Front Office Receptionist
Lomax Dental
06.2010 - 12.2013
Senior Representative
Aldine WIC
07.2009 - 06.2010
Operative Coordinator
Koolsmiles Pediatric Dentistry
06.2006 - 05.2009
Associates of Applied Science -
Lonestar Kingwood Campus
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