Salvatore DeStefano
West Hempstead,NY
Summary
Accomplished Senior Supervisor with a proven track record at Westbury Liquors, consistently enhancing operational efficiency and profitability by over 15%. Highly skilled in operations management and conflict resolution, excels in expectation setting and fostering strong customer relations. Recognized for driving significant change management initiatives and reducing employee turnover through effective leadership and department organization.
Overview
9
9
years of professional experience
Work History
Senior Supervisor
Westbury Liquors
02.2021 - Current
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Assessed problems and conflicts and resolved independently.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Package Handler Supervisor
FedEx Express
05.2016 - 03.2018
- Addressed customer concerns promptly, resolving issues efficiently while maintaining professionalism at all times.
- Collaborated with other department supervisors to optimize workflow processes across all shifts.
- Developed strong relationships with drivers, ensuring timely package delivery and enhanced customer satisfaction.
- Reduced package damage rates through thorough employee training and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
Associate Of Arts - Public Relations & Business Management
Nassau Community College
Garden City, NY08.2017
Skills
- Expectation setting
- Software experience
- Department organization
- Schedule oversight
- Operations Management
- Problem-solving abilities
- Reliability
- Customer Relations
- Conflict Resolution
Timeline
Senior Supervisor
Westbury Liquors
02.2021 - Current
Package Handler Supervisor
FedEx Express
05.2016 - 03.2018
Associate Of Arts - Public Relations & Business Management
Nassau Community College
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