Salvatore Dolce
Cashmere,WA
Summary
Results-oriented Sales and Account Manager with 10 years of experience enhancing customer satisfaction and driving sales growth through strategic communication and relationship management. Expertise in sales development, customer success, and account management, with strong proficiency in SaaS and CRM software.
Overview
9
9
years of professional experience
Work History
Member Advocate/Sales
Elite Dental Alliance
Dallas, TX
03.2021 - Current
- Collaborated with dentists and their staff to maximize membership benefits and enhance member satisfaction.
- Scheduling and completing onboarding calls with new members to ensure utilization of benefits with programs/vendors
- Conducted membership reviews with established clients to showcase annual benefits and uncover new vendor opportunities.
- Partnered with platform vendors to boost member utilization and drive purchases through targeted campaigns.
- Scheduling and completing platform demos with new leads
- Completing daily assigned tasks through CRM software (Hubspot) and assisting with inbound customer service/vendor rep calls and emails.
- Assisting/collaborating with financial planning team by joining daily consults with current/new members to discuss benefits of membership program to help financial planners retain clients.
- Ensured timely collection of payments to maintain account accuracy. and following up on overdue member accounts.
Customer Success Specialist/Sales
Legwork
Wenatchee, WA
10.2018 - 10.2020
- Assisted clients with technical issues and provided training on software questions.
- Monitored and nurtured lead generation for sales team in sales development role, supporting business development management with reporting, metrics, and accurate client data entry.
- Managed customer health and success in customer success team by overseeing onboarding, building relationships, and delivering product training.
Sales
Stemilt Creek Winery
Leavenworth, WA
06.2017 - 10.2019
- Managed outside sales accounts in Leavenworth area, registered and submitted wines for competitions, organized inventory, and fostered welcoming wine tasting room atmosphere emphasizing customer service, described wines and vineyards, and promoted club membership sign-ups and bottle sales.
Education
High school diploma -
Cashmere High School
CashmereSkills
- B2B sales
- SaaS
- Sales presentations
- Account management
- Payment processing
- Customer relationship management
- CRM software proficiency
- Customer Service
- Outside sales
- Sales
- Client retention
- Building rapport
- Microsoft Office
- Effective communication
- Communication skills
Timeline
Member Advocate/Sales
Elite Dental Alliance
03.2021 - Current
Customer Success Specialist/Sales
Legwork
10.2018 - 10.2020
Sales
Stemilt Creek Winery
06.2017 - 10.2019
High school diploma -
Cashmere High School