Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Salvatore Russello

Littlestown,PA

Summary

Dynamic Service Technician and EPA Type 1 608 certified with a proven track record at VIA Services, excelling in equipment installation and repair. Recognized for enhancing customer satisfaction through effective troubleshooting and communication. Skilled in preventive maintenance and documentation, ensuring optimal performance and reliability. Committed to safety and fostering positive relationships with clients and team members.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Technician

VIA Services
08.2017 - Current
  • Diagnosed and repaired malfunctioning equipment to ensure optimal performance and customer satisfaction.
  • Implemented preventative maintenance schedules to minimize downtime and extend equipment lifespan.
  • Collaborated with cross-functional teams to troubleshoot complex service issues effectively.
  • Developed detailed service reports documenting repairs and maintenance performed for accurate record-keeping.
  • Utilized diagnostic tools and software to identify issues quickly, improving overall efficiency in repairs.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

RTM Clerk

Lowes Home Improvement #2826
10.2011 - 08.2017
  • Processed inventory and ensured accurate documentation of incoming and outgoing shipments.
  • Coordinated with team members to maintain efficient workflow in the distribution center.
  • Implemented quality control measures to enhance accuracy in order fulfillment.
  • Trained new staff on operational procedures and safety protocols within warehouse environment
  • Responsible for managing the process of returning defective or damaged merchandise to the manufacturer for credit or replacement.
  • Interacting with vendors regarding returns, including initiating return authorizations, tracking returns, and resolving any issues or discrepancies.
  • Fostering positive relationships with vendors, liquidation partners, and other stakeholders.
  • Excellent verbal and written communication skills are essential for interacting with vendors and other team members
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Education

High School Diploma -

Chambersburg Area Senior High School (CASHS)
Chambersburg, PA
06.2001

High School Diploma -

Franklyn County Vocational School
Chambersburg, PA
06-2001

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Troubleshooting skills
  • Problem and issue resolution
  • Power tool proficiency
  • Documentation and reporting
  • Equipment troubleshooting
  • OSHA requirements
  • Diagnostic testing
  • Professional and courteous

Certification

EPA Type 1 608 Certification


  • Refrigerant handling: Safely recovering, recycling, and disposing of refrigerants from small appliances according to EPA regulations.
  • Leak detection and repair: Identifying and repairing leaks in small appliances to prevent refrigerant release.
  • Servicing and maintenance: Performing tasks like attaching and detaching hoses and gauges, adding or removing refrigerant, and other activities that affect the appliance's refrigerant integrity.
  • Safety protocols: Adhering to strict safety guidelines and using proper personal protective equipment (PPE) when working with refrigerants.

Timeline

Service Technician

VIA Services
08.2017 - Current

RTM Clerk

Lowes Home Improvement #2826
10.2011 - 08.2017

High School Diploma -

Chambersburg Area Senior High School (CASHS)

High School Diploma -

Franklyn County Vocational School

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