Sam Dick
Marathon,WI
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
Help Desk Intern
The Dirks Group
05.2023 - 12.2023
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Coordinated with vendors for hardware repairs or replacements when necessary, ensuring minimal downtime for affected users.
- Contributed to the creation of a knowledge base for frequently encountered issues, facilitating faster resolutions for future incidents.
- Provided remote support for users experiencing technical difficulties, enabling quick issue resolution without onsite presence.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Shipping Department
Channeled Resources Group
05.2022 - 08.2022
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Tagged and stored product inventory in correct areas and locations.
- Organized storage areas to maximize movement and minimize labor.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Road Maintenance Worker
Town of Marathon
04.2021 - 08.2021
- Repaired roadway signs, fences and other structures.
- Hauled and spread sand, gravel and clay to fill washouts and repair road shoulders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Carwash Attendant
Carbuffs
12.2020 - 08.2021
- Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water.
Window Installer
Window World
06.2020 - 08.2020
- Removed old windows and frames to enable installment of modern glass.
- Installed energy-efficient windows on patio doors and entryways.
- Manipulated rough openings to optimally install windows while preserving structure integrity.
Education
Bachelor of Science - Information & Communication Technology
University of Wisconsin - Stout
Menomonie, WI05.2025
High School Diploma -
Marathon High School
Marathon, WI06.2021
Skills
- Team building
- People skills
- Critical thinking
- Friendly, positive attitude
- Communication
- Time management
- Microsoft Office
- Troubleshooting
- System upgrades
- Hardware upgrades
- Equipment repair
- Computer maintenance
Timeline
Help Desk Intern
The Dirks Group
05.2023 - 12.2023
Shipping Department
Channeled Resources Group
05.2022 - 08.2022
Road Maintenance Worker
Town of Marathon
04.2021 - 08.2021
Carwash Attendant
Carbuffs
12.2020 - 08.2021
Window Installer
Window World
06.2020 - 08.2020
Bachelor of Science - Information & Communication Technology
University of Wisconsin - Stout
High School Diploma -
Marathon High School
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