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Associate Principal Engineer

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Client focused and highly capable team player with upbeat, positive attitude and proven skill in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, problem solving, cultivating partnerships and providing support to leadership, a wide customer base and the team. Has a strong desire to take on new challenges and continue to grow professionally.

Results-driven IT professional with a proven track record as a Helpdesk Assistant, delivering exceptional Tier 1 technical support to optimize the performance of three large medical office suites. Adept at efficiently closing out support tickets with a high degree of accuracy. Experienced in managing IT problem databases and escalating programming issues to level II support when necessary. Eager to leverage a comprehensive skill set, including a strong commitment to customer service and ongoing certifications in CompTIA A+ and CompTIA Network+, to contribute effectively in a dynamic work environment. Known for a proactive approach, quick learning, and a passion for solving complex technical challenges. Ready to make a meaningful impact in a new role by combining technical expertise with a dedication to streamlined workflows and outstanding problem-solving abilities. Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Solution-oriented IT Support Specialist with 3 years of experience in technology support, troubleshooting, and end-user training across educational and organizational environments. Proven ability to manage support tickets, conduct remote troubleshooting, and guide users through complex systems. Certified in Google IT Support. Adept at translating technical concepts for non-technical users and passionate about improving workflows, documentation, and user satisfaction in fast-paced, service-oriented settings.

Detail-oriented IT Support professional with 5+ years of experience supporting high-volume operational systems, resolving technical and user issues, and managing secure data environments. Background in healthcare systems support, incident investigation, workflow improvement, and cross-functional coordination. Currently pursuing an Associate of Applied Science in Cybersecurity, combining hands-on technical training with real-world system troubleshooting and user support experience. Known for strong problem-solving skills, documentation accuracy, and delivering reliable end-user support.

Xavier Monroe

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Help Desk Intern

Machine Operator

Sales Associate

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Associate of Science - Information Technology

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Machine Operator

Help Desk Intern

Sales Associate

Associate of Science - Information Technology

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