Sam Edwards

In my role as IT Network Manager, I oversaw network infrastructure for North Florida and South Georgia, managing eight major package centers. Leveraging military networking experience, I optimized corporate systems. Key achievements include:

• Ensured reliable network service across locations including Lake City, FL, Macon, GA, and Savannah, GA.
• Managed LAN, WAN, and Internet systems; maintained and monitored network hardware and software.
• Administered daily network operations and optimized system performance.
• Resolved complex server issues, enhancing enterprise and critical application functioning.
• Led server infrastructure development, including VPN implementation.

This role demanded technical acumen, leadership, and problem-solving, contributing to operational efficiency and network reliability.

As Package Center Logistics Manager at UPS, I efficiently coordinated the delivery of 12,000 packages daily. Key accomplishments include:

• Led a team of 30 drivers and 32 short loaders, enhancing team efficiency and cohesion.
• Monitored and improved logistics performance, ensuring cost-effective operations.
• Managed logistics budgets and forecasting for optimal resource utilization.
• Addressed shipping discrepancies, facilitating effective communication between customers and couriers.
• Managed diverse product shipping and receiving operations.
• Recruited, trained, and developed logistics personnel, fostering high-performing teams.
• Optimized driver dispatch, route planning, and scheduling to meet daily delivery targets.

In my role at Santa Fe College's Veterans Affairs Office, I specialized in supporting veterans' transition to college and managing benefit plans. Key responsibilities and achievements included:

• Guided veterans in transitioning to college life, assisting with benefits and academic integration.
• Effectively communicated benefits details to ensure veterans' understanding of available options.
• Resolved inquiries and issues related to health and welfare benefits through various communication channels.
• Maintained strict data confidentiality and adhered to privacy protocols.
• Managed benefits enrollment and data entry with accuracy, ensuring reliable record-keeping.
• Analyzed benefits data to identify trends and develop improvement strategies.
• Trained new team members, sharing best practices for policy adherence and task management.

U.S. Army (2011 - 2014)

In my tenure with the U.S. Army, I undertook a range of responsibilities that honed my leadership, technical, and tactical skills:

• Network Infrastructure Management : Ensured robust connectivity and minimized downtime through effective network management.
• Security and Asset Protection : Secured military property, assets, and personnel, upholding stringent security standards.
• Team Development : Coached and mentored recruits, building motivated, high-performing teams.
• Operational Readiness : Maintained a variety of weapons for operational readiness, demonstrating attention to detail and technical proficiency.
• Terrain Navigation : Successfully navigated diverse terrains under varying conditions, showcasing adaptability and tactical acumen.
• On-call Responsiveness : Demonstrated flexibility and dedication by responding to last-minute and late-night tasks from leadership.