Roy S. Esquibel
Las Vegas
Summary
Seeking a position in an organization where I can utilize my skills and experience to help the company achieve its goals. Experienced with financial transaction processing and operational management. Utilizes analytical skills to identify and resolve discrepancies efficiently. Track record of maintaining regulatory compliance and enhancing process accuracy.
Overview
18
18
years of professional experience
Work History
FedNow Operations Analyst I
Federal Reserve Bank of Kansas City
Kansas City, MO
10.2025 - 01.2026
- Resolved incoming incidents ensuring a timely resolution while adhering to Service Level Agreements.
- Monitored ABSNow hourly on weekends and holidays to ensure connectivity to the FedNow Service and that performance is free from any errors or issues.
- Closed FedNow Service Areas in EASy once prerequisites have been reviewed and billing files are in a completed status.
- Performed daily checks to ensure FedNow Boston CIN transactions are posting to the Account Management Information system.
- Created hot topics within the FedNow knowledge hub to inform the team when a bank is scheduled to perform maintenance or be signed off the FedNow Service.
Operations Support Specialist, Experienced
Federal Reserve Bank of Kansas City
Kansas City, MO
01.2022 - 10.2025
- Assisted banks in completing both offline wire and security transfers.
- Took ownership of incidents involving banks in a contingency situation to ensure the process was initiated smoothly and efficiently without errors.
- Facilitated communication between banks and pledgees which included approving letters of authorization and new pledgee agreement forms.
- Managed multiple mailboxes to ensure customer requests were handled efficiently and promptly.
- Executed opening duties which included running daily reports and reviewing all maturing pledgee securities for the day.
- Performed general ledger reconciliation to make sure all districts were in balance before closing them at end of day.
- Provided operational support to enhance workflow efficiency across departments.
Bookkeeping/Call Center Representative
The National Bank of Texas
Fort Worth, TX
10.2019 - 06.2021
- Verified, entered and retrieved wire transfers using the Federal Reserve System.
- Balanced general ledgers and communicated discrepancies to the branches for corrections.
- Responsible for working chargebacks on a daily basis and made the necessary adjustments to customers accounts.
- Reviewed all large checks ensuring that they were all properly endorsed and matched the names on the account.
- Approved mobile deposits that were sent for additional review by our system.
- Handled exception items such as non-post, disputes and overdrafts.
- Enjoyed training and coaching new hires. Taught them proper customer service skills and systems to accommodate customer requests.
Personal Banker
The National Bank of Texas
Hurst, TX
05.2018 - 10.2019
- Assisted customers with setting up or closing accounts and signing up for new services.
- Processed wire transfers, stop payments, disputes and debit card replacements for customers.
- Enrolled customers with Online Banking and helped them navigate our website with ease.
- Determined which documents needed to be scanned into Synergy Capture and then indexed them to the correct customer files.
Teller
The National Bank of Texas
Hurst, TX
10.2017 - 05.2018
- Managed daily cash transactions, ensuring accuracy and efficiency in processing high volumes of cash, checks and loan payments.
- Answered all incoming phone calls to the branch and assisted customers with account inquiries, resolving issues promptly and professionally.
- Balanced and counted cash in the ATM machine daily, and replenished cash as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Inbound Phone Banker
Advancial Federal Credit Union
Dallas, TX
07.2017 - 10.2017
- Handled member's daily needs by providing account information and answering auto loan questions by phone.
- Processed closed account requests, address changes, wire transfers, stop payments, check orders, etc.
- Opened new deposit accounts and CD's.
- Obtained proper paperwork and submitted disputes to our Fraud Department.
Senior Service Specialist/Email Banking
JP Morgan Chase Bank
San Antonio, TX
09.2010 - 06.2017
- Provided coverage for our site on weekends while management was off duty which consisted of 60 email bankers.
- Took ownership of customer concerns such as refunding fees and researching complex issues to provide a one stop experience.
- Documented customer account activities thoroughly and opened research tickets for complex issues that needed to be investigated further.
- Handled escalated issues logically and with good judgment.
- Offered solutions such as overdraft protection, online banking and telephone banking so that customers could better manage their accounts.
- Provided step by step instructions to our customers so that they could navigate our website with ease.
Inventory Control Specialist
Victory Packaging
San Antonio, TX
12.2007 - 12.2009
- Performed daily cycle counts and tracked them into excel spreadsheets.
- Counted 25% of the warehouse each quarter and emailed each month's progress to the Director of Inventory Management.
- Reviewed and investigated any suspicious activity of inventory and communicated it to the Director of Operations.
- Received all product from outside vendors into our ASW system.
Team Sports Associate
Dick's Sporting Goods
San Antonio, TX
12.2009 - 04.2010
- Greeted and assisted customers in a friendly manner.
- Organized and displayed merchandise to company standards.
- Consistently promoted company programs including warranty sales, scorecards, private label credit cards, etc.
- Monitored price changes and tagged sale items accordingly.
Customer Service Rep
Cash America
San Antonio, TX
04.2010 - 09.2010
- Provided customers with various financial solutions such as pawn, payday and title loans to help meet their needs.
- Maintained a clean and friendly atmosphere for an exceptional shopping experience.
- Offered convenient services such as money orders, check cashing, copies, etc.
- Encouraged customers to buy with confidence using programs such as layaway and a 30 day guarantee.
Education
San Antonio College
San Antonio, TX04.2003
High School Diploma - undefined
James Madison High School
San Antonio, Texas05.1996
Skills
- Effective communication
- Leadership
- Strong organizational skills
- Time management
- Microsoft Office proficiency
- Problem-solving skills
- Strong attention to detail
- Service excellence
- Cash management
Languages
English
Native or Bilingual
Timeline
FedNow Operations Analyst I
Federal Reserve Bank of Kansas City
10.2025 - 01.2026
Operations Support Specialist, Experienced
Federal Reserve Bank of Kansas City
01.2022 - 10.2025
Bookkeeping/Call Center Representative
The National Bank of Texas
10.2019 - 06.2021
Personal Banker
The National Bank of Texas
05.2018 - 10.2019
Teller
The National Bank of Texas
10.2017 - 05.2018
Inbound Phone Banker
Advancial Federal Credit Union
07.2017 - 10.2017
Senior Service Specialist/Email Banking
JP Morgan Chase Bank
09.2010 - 06.2017
Customer Service Rep
Cash America
04.2010 - 09.2010
Team Sports Associate
Dick's Sporting Goods
12.2009 - 04.2010
Inventory Control Specialist
Victory Packaging
12.2007 - 12.2009
High School Diploma - undefined
James Madison High School
San Antonio College
Outstanding Customer Service in Telephone Banking April 2012
Received Banker of the Year award for outstanding service in Retail Banking. Was given a plaque along with a banquet dinner at the JW Marriott Hill Country Resort by the site's top leaders.