Sam Fisher
Asheville,NC
Summary
Versatile Hospitality Professional experienced in coordinating front desk operations to enhance guest and business satisfaction. Leveraged in-depth knowledge of animal behavior and health to foster connections between animals and individuals, promoting fulfilling relationships and improved well-being for both guests and animals.
Overview
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Hotel Front Desk Agent
Biltmore Farms Hotel Group
Asheville, NC
07.2024 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel property management software effectively.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Answered phone calls promptly while maintaining a professional attitude.
- Verified identification documents of each guest before check-in.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Supported office operations by handling various administrative tasks.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
Animal Caretaker
Asheville Humane Society.
Asheville, NC
06.2023 - 04.2024
- Provided daily care for animals, ensuring cleanliness and comfort.
- Assisted in feeding schedules, maintaining proper nutrition for various species.
- Monitored animal behavior and health, reporting concerns to senior staff.
- Supported veterinary staff during check-ups and treatments as needed.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Records observations of animal behavior, health, diet and other information as required.
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Participates in training sessions on proper animal handling techniques.
- Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
- Provides socialization activities for the assigned animals under supervision.
- Trained new staff members on proper animal handling procedures.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Pet store Assistant Manager
PetSupermarket
Asheville, North Carolina
05.2022 - 05.2023
- Assisted customers in selecting pet supplies and providing product recommendations.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Processed customer transactions accurately at the point of sale system.
- Cleaned and sanitized animal enclosures, promoting a healthy environment.
- Engaged with visitors, educating them about animal care practices and welfare.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
Education
Associate of Science - Biology
AB-Tech
Asheville, North Carolina 09.2024 - 09.2026
Skills
- Animal care
- Customer service
- Data entry
- Inventory management
- Guest relations
- Initiative-taking
- Phone and email etiquette
- Hospitality management
- Animal enrichment
- Animal nutrition management
- Behavior analysis
- Medication administration
- Cleaning protocols
- Human and animal safety
- Record keeping
- Animal socialization
- Animal Rescue Operations
- Emergency response
- Problem-solving
Certification
- Fear Free Certification
- Animal CPR
Timeline
Associate of Science - Biology
AB-Tech
09.2024 - 09.2026
Hotel Front Desk Agent
Biltmore Farms Hotel Group
07.2024 - Current
Animal Caretaker
Asheville Humane Society.
06.2023 - 04.2024
Pet store Assistant Manager
PetSupermarket
05.2022 - 05.2023