- Reading
- Animal Care
- Hiking
- Mindfulness Practices
- Genealogy
- Road Trips
Taylor Martinez
Cedar Hills
Summary
Compassionate individual focused on creating calm, inviting settings to put people and pets at ease. Excellent relationship-building skills with animals and people alike.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Performance-driven associate with a stellar record of accomplishment in connecting with customers and driving remarkable sales.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Stay Bridge Suites Hotel
Lehi, UT
12.2025 - Current
- Managed guest check-in and check-out processes efficiently, enhancing overall guest satisfaction for up to 60 guests a day.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Implemented streamlined communication protocols among departments to improve service delivery and response times.
- Led initiatives to enhance front desk workflows, resulting in improved efficiency and reduced wait times for guests.
Veterinary Assistant
Traverse Mountain Pet Care
Lehi, Utah
03.2022 - 10.2025
- Educated pet owners on proper care and health practices.
- Handled animal restraint during examinations to ensure safety for staff and pets.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Obtained information and history from clients to maintain medical charts.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Provided emotional support to pet owners during difficult times.
- Assisted doctors and technicians by soothing upset or frightened animals.
Retail Sales Associate
Old Navy, Gap
American Fork, Utah
11.2020 - 05.2022
- Operated cash register and processed transactions efficiently.
- Informed customers on beneficial promotions and loyalty programs. Contributed to personal and company success by consistently exceeding credit card sales targets.
- Trained new associates on store policies and customer engagement techniques.
- Completed transactions in an efficient manner while providing excellent customer service.
Education
High School Diploma -
Lone Peak High School
Highland, Utah05.2022
Skills
- Animal care
- Client communication
- Promoting company programs/products
- Providing emotional support for clients, patience, and staff
- Problem solving
- Efficient communication between all departments
- Reliable associate
Accomplishments
- Top salesperson for credit cards and other products within my branch.
- Most requested veterinary assistant by various clients.
Interests
References
References available upon request.
Timeline
Front Desk Agent
Stay Bridge Suites Hotel
12.2025 - Current
Veterinary Assistant
Traverse Mountain Pet Care
03.2022 - 10.2025
Retail Sales Associate
Old Navy, Gap
11.2020 - 05.2022
High School Diploma -
Lone Peak High School