Sam Fort
West Des Moines,IA
Summary
Detail-oriented IT Specialist with experience in Microsoft 365 administration, remote trouble shooting, and user account management. Proven ability to resolve hardware and software issues, support end users, and maintain secure IT environments.
Overview
1
1
year of professional experience
Work History
IT Specialist
DMOS
West Des Moines, IA
11.2025 - Current
- Provided desktop support for users on-site and remote
- Administered end user mail accounts via Microsoft Exchange
- End user administration and creation via Active Directory
- Configured computer systems for DMOS sites
- Worked on reconciling company assets and recycling of equipment
- Assisted in end user training for new hires
- Participated in on-call rotation and after-hours support as needed
- Ensured documentation was up-to-date
- Daily monitoring of Microsoft Identity and Defender
- Manage Cisco phone system and devices
- Manage Sharepoint site and permissions in admin center
- Managed email filtering and security policies using Barracuda
- Monitored and managed endpoint security using SentinelOne to detect, investigate, and respond to potential security threats
IT Support Technician
TEKsystems (Contract)
West Des Moines, IA
07.2025 - 11.2025
- Provided technical support via phone, email, and remote, consistently exceeding SLA targets for response and resolution times.
- Performed password resets, software installations, and updates across Windows environments.
- Authored and maintained knowledge base articles to streamline troubleshooting and reduce repeated tickets.
- Assisted with managing IT asset inventory, including inventory tracking and device lifecycle (check-in/out, repairs, disposal)
- Imaged. configured, and deployed new laptops for onboarding; performed end-of-life rebuilds for existing staff
- Supported onboarding and offboarding process by provisioning/ decommissioning user accounts, devices, and access credentials
- Executed vendor offboarding procedures, including deactivating accounts in Active Directory and revoking digital certificates in KeyFactor
Education
Master of Science - Cyber Security
University of North Dakota
Grand Forks, ND08-2024
Bachelor of Science -
University of North Dakota
Grand Forks, ND12-2022
Skills
- Networking fundamentals
- Hardware and software troubleshooting
- System installation and configuration
- Microsoft 365 Administration ( Identity, Defender, Sharepoint administration, Exchange, Active Directory)
- Remote desktop troubleshooting and end-user support
- User account setup and access management
Timeline
IT Specialist
DMOS
11.2025 - Current
IT Support Technician
TEKsystems (Contract)
07.2025 - 11.2025
Master of Science - Cyber Security
University of North Dakota
Bachelor of Science -
University of North Dakota