Sam Hafizi
Folsom,CA
Summary
Current IT Professional while looking to grow professional experience pursuing a four year degree.
Overview
2
2
years of professional experience
Work History
Technical Support Analyst
Think Smart Inc.
Rancho Cordova, CA
02.2022 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Assisted clients with data migration from legacy systems to new applications, ensuring data integrity and accuracy.
- Created detailed documentation of all customer migrations, including notes on any issues encountered or resolved.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT10-2024
High School Diploma -
Vista Del Lago High School
Folsom, CAAssociate of Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College
Folsom, CASkills
- Articulate and well-spoken
- Filing and data archiving
- Teamwork and collaboration
- Statistical data gathering
- Social media knowledge
- Relationship building
- Documentation and reporting
- Data entry
- Presentation design
- Accurate and detailed
- Critical thinker
- Works well under pressure
- Customer service skills
Affiliations
FLC ++ Programming Club - Drone Racing and Programming
Participant in the 2019 National Cyber League Competition
Phi Theta Kappa Honor Society
Timeline
Technical Support Analyst
Think Smart Inc.
02.2022 - Current
Bachelor of Science - Information Technology Management
Western Governors University
High School Diploma -
Vista Del Lago High School
Associate of Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College
Similar Profiles
Eindra NaungEindra Naung
Social Media Marketing Intern at Smart Home (Smart City Yangon)Social Media Marketing Intern at Smart Home (Smart City Yangon)
ABHILESH KUMAR SINGHABHILESH KUMAR SINGH
Account Manager at AMAZON SMART COMMERCE SMART SOLUTION PVT LTDAccount Manager at AMAZON SMART COMMERCE SMART SOLUTION PVT LTD
Elmarie BothaElmarie Botha
Sales Account Manager at Smart Cart (PTY) Ltd T/A SMART MediaSales Account Manager at Smart Cart (PTY) Ltd T/A SMART Media
Joseph WhitbyJoseph Whitby
Games Recreation Lead II at Parks and Recreation Department, City of FolosmGames Recreation Lead II at Parks and Recreation Department, City of Folosm
Ivon RochaIvon Rocha
Server at The Mimosa HouseServer at The Mimosa House