Sam Hafizi
Folsom,CA
Summary
Current IT Professional while looking to grow professional experience pursuing a four year degree.
Overview
2
2
years of professional experience
Work History
Technical Support Analyst
Think Smart Inc.
Rancho Cordova, CA
02.2022 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Assisted clients with data migration from legacy systems to new applications, ensuring data integrity and accuracy.
- Created detailed documentation of all customer migrations, including notes on any issues encountered or resolved.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT10-2024
High School Diploma -
Vista Del Lago High School
Folsom, CAAssociate of Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College
Folsom, CASkills
- Articulate and well-spoken
- Filing and data archiving
- Teamwork and collaboration
- Statistical data gathering
- Social media knowledge
- Relationship building
- Documentation and reporting
- Data entry
- Presentation design
- Accurate and detailed
- Critical thinker
- Works well under pressure
- Customer service skills
Affiliations
FLC ++ Programming Club - Drone Racing and Programming
Participant in the 2019 National Cyber League Competition
Phi Theta Kappa Honor Society
Timeline
Technical Support Analyst
Think Smart Inc.
02.2022 - Current
Bachelor of Science - Information Technology Management
Western Governors University
High School Diploma -
Vista Del Lago High School
Associate of Arts - Interdisciplinary Studies: Math And Science
Folsom Lake College