Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sam Ibrahim

Sam Ibrahim

San Antonio,Texas

Summary

Versatile Fine Dining Server with management experience adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 8 years of fine dining service experience. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Blu Prime Steakhouse
09.2023 - Current
  • Suggested wine pairings to go with specific menu items.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

Fine Dining Server

Braza Brava
06.2021 - 09.2023
  • Checked on guests to verify satisfaction with each course
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Greeted and accommodated guests, building positive experience from first interaction
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Attended company and restaurant required trainings and meetings, improving skills
  • Delivered customer checks and securely processed credit card or cash payments
  • Memorized menu to help diners make informed meal choices.

Fine Dining Server

Fogo De Chao
06.2018 - 02.2021
  • Checked on guests to verify satisfaction with each course
  • Described ingredients and cooking methods to explain preparation of various food items
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Greeted and accommodated guests, building positive experience from first interaction
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons

Server Manager

Sultan Cafe
04.2010 - 12.2017


  • Communicated plans and actions to meet departmental goals
  • Counseled and disciplined employees, driving performance improvement
  • Delegated tasks, freeing up time to focus on higher-value activities
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Counted money and made bank deposits.

Education

Geology In Applied Science Candidate -

University of Texas at San Antonio
San Antonio, TX
12.2023

Skills

  • Wine Pairings
  • Patron Experiences
  • POS system operations
  • Detail Oriented
  • Upselling skills
  • Fine dining experience
  • Team Leadership

Certification

OSHA Certified

TABC Certified

Food Handler Certified

Languages

Arabic
Native or Bilingual

Timeline

Fine Dining Server

Blu Prime Steakhouse
09.2023 - Current

Fine Dining Server

Braza Brava
06.2021 - 09.2023

Fine Dining Server

Fogo De Chao
06.2018 - 02.2021

Server Manager

Sultan Cafe
04.2010 - 12.2017

Geology In Applied Science Candidate -

University of Texas at San Antonio

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Sam Ibrahim