Sam Issa
Mantua,New Jersey
Summary
Seasoned General Manager with a proven track record at The Village Pub/Landmark Americana, enhancing operational efficiency and customer satisfaction. Excelled in inventory control and staff motivation, driving team performance and achieving financial goals. Skilled in Microsoft Office and POS systems, adept at fostering customer relations and leading by example to promote excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
The Village Pub/Landmark Americana
Swedesboro, NJ
05.2021 - 01.2025
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Created schedules and monitored payroll to remain within budget.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
AGM
Cinder Bar - Williamstown
Williamstown, NJ
06.2020 - 05.2021
- Collaborated with General Manager to fulfill operational duties.
- Resolved service needs efficiently to enhance client satisfaction.
- Executed hiring process for selecting suitable hourly workers.
- Guarantee compliance with legal standards and regulations.
- Explored opportunities to enhance job accomplishments, contributing added value.
- Set clear performance standards to achieve operational success.
General Manager
General Manger Deptford Mall
Deptford, NJ
09.2017 - 03.2020
- Manage hourly employees including conducting performance evaluations, coaching, and discipline
- Reviewing applications, interviewing, and hiring hourly employees
- Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department
- Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products
- Manage food, supplies, and liquor costs by conducting weekly inventory
- Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures and spec
Busser
Grand Lux Café
Cherry Hill, NJ
08.2016 - 09.2017
- Create a welcoming environment for our guests by ensuring the dining room is clean, trash free, and tables properly assembled
- Work within a team to clear and reset tables quickly between seating
- Escort guests to their tables, refill bread and beverages and perform lighthousekeeping duties
- Stock and refill cabinets and serving areas with condiments
Manager/Kitchen Manager
GSC/Manger/Kitchen Manger
Mt. Laurel, Deptford, Mays landing, Atlantic City, NJ
09.2014 - 01.2017
- Manage staff schedule and assign staff hours and duties
- Monitor food preparation methods and presentation
- Schedule and receive food and beverage deliveries, equipment and supplies as well as verify product quality and quantity
- Well-versed in HOH responsibilities including constructing a prep list, performing accurate pull thaw, conducting inventory, receiving and putting away a truck, liquor delivers
Chef
Ruby Tuesday Inc.
Mt. Laurel, NJ
02.2011 - 02.2014
- Inspect and clean food preparation areas, equipment and work surfaces to ensure safe and sanitary food-handling practices
- Ensure freshness of food and ingredients by checking for quality, and rotating stock
- Season and cook food according to Ruby Tuesday standards
- Substitute for or assist other cooks during emergencies or rush periods
- Communicate with managers, expo, and servers to ensure that customers' orders are processed smoothly and in a timely manner
- Perform all station duties including fry, pantry, flat top, salad bar, dishwasher, expo and prep
Resident Assistant
Richard Stockton College Of New Jersey
Galloway, NJ
08.2012 - 05.2013
- Foster a diverse community by establishing an atmosphere that encourages respect, safety and conducive to learning
- Conduct on call duty rounds, fire safety inspections and health and wellness checks to ensure a healthy and safe community
Server/Key Holder
TGI Friday's Inc.
Burlington, NJ
03.2007 - 03.2010
- Describe menu items, daily specials in detail and provide recommendations to patrons
- Check patrons' identification to ensure minimum age requirement for consumption of alcoholic beverages
- Accurately relay various ingredients and cooking methods utilized to prepare dishes
- Handle cash, bus tables and input orders and deliver dishes in a timely manner
- Opened/ Closed the store
- Managed FOH Schedules
Education
Bachelor of Arts - Criminal Justice Hospitality & Tourism
Richard Stockton College of New Jersey
Galloway, NJ01.2013
Associate of Science - Liberal Arts & Science
Burlington County Institute of Technology
Westhampton, NJ01.2011
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Inventory control
- Staff motivation
- Purchasing
- Efficient multi-tasker
- Team management
- Training & Development
- Customer relations
- POS [FoodTech, Toast] expert
Certification
- Tip Certification
- ServSafe
Languages
Arabic
Professional
References
References available upon request.
Timeline
General Manager
The Village Pub/Landmark Americana
05.2021 - 01.2025
AGM
Cinder Bar - Williamstown
06.2020 - 05.2021
General Manager
General Manger Deptford Mall
09.2017 - 03.2020
Busser
Grand Lux Café
08.2016 - 09.2017
Manager/Kitchen Manager
GSC/Manger/Kitchen Manger
09.2014 - 01.2017
Resident Assistant
Richard Stockton College Of New Jersey
08.2012 - 05.2013
Chef
Ruby Tuesday Inc.
02.2011 - 02.2014
Server/Key Holder
TGI Friday's Inc.
03.2007 - 03.2010
Bachelor of Arts - Criminal Justice Hospitality & Tourism
Richard Stockton College of New Jersey
Associate of Science - Liberal Arts & Science
Burlington County Institute of Technology
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