Sam Lor
Circle Pines,US
Summary
Senior System Engineer with over 10+ years of extensive expertise in managing and optimizing complex IT infrastructures and data centers, utilizing advanced skills in VMware, EMC Storage, and Cisco Networking. Demonstrates a visionary approach in integrating systems for enhanced performance and reliability, with a proven track record in disaster recovery and security compliance. Passionate about driving future-ready solutions and collaborating with diverse teams to achieve seamless operations and continuous innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. System Engineer
WEX Health
Edina, US
04.2017 - 04.2025
- Responsible for managing the IT Infrastructure Data Centers across 5 different states
- Full management of the NAS, SAN and VMware environments composed of Dell EMC VNX, Isilon, Unity, PowerMax 8000, Hitachi F600, Panzura, Cisco UCS, VMware and ECS
- Directly responsible for capacity planning, provisioning and load management, ensuring sufficient resources while maintaining uptime
- Performed installation, configuration, administration, optimization, and troubleshooting on VMware, Windows, Linux, Cisco UCS, and EMC Storage on premise and in the cloud through strategic resource planning, hardware deployment and storage optimization, enhancing operational efficiency
- Provided support for users, groups, security and network access to Active Directory
- Investigated and resolved technical issues by analyzing system logs, diagnosing network connectivity problems, resolving application and system compatibility issues related to IT networks and systems, ensuring minimal downtime
- Led data center consolidation project, successfully migrating 6 data centers to Azure Cloud while maintaining system uptime and optimizing infrastructure costs
- Orchestrated comprehensive EMC Avamar backup and Isilon disaster recovery strategies across 5 locations, ensuring business continuity and data integrity
- Modernized system performance through strategic resource planning, hardware deployment and storage optimization, and enhancing operational efficiency by implementing strategic upgrades based on comprehensive monitoring and predictive analytics, ensuring a seamless communication and collaboration across the infrastructure
- Provided coaching and mentorship to junior engineers improving troubleshooting and understanding
- Pioneered infrastructure modernization initiatives by evaluating and implementing new technologies aligned with business growth objectives
System Engineer
Ucare of Minnesota
Minneapolis, US
06.2014 - 03.2017
- Deployed and optimized Windows and Linux servers, enhancing system reliability and performance
- Integrating infrastructure systems to ensure seamless communication and collaboration across the infrastructure
- Managed daily admin tasks, ensuring system availability and security.
- Deployed and configured SolarWinds as the enterprise monitoring solution
- Performed approved system upgrades, maintaining software and hardware efficiency
- Resolved technical issues, improving system functionality and user satisfaction
- Streamlined virtual and physical server deployments while managing EMC storage infrastructure, enhancing system reliability and operational efficiency across enterprise environments
- Led comprehensive disaster recovery implementation using SyncIQ and Superna, strengthening data protection and business continuity capabilities
- Performed installation, configuration, administration and troubleshooting on VMware, Windows, Linux, and EMC Storage
- Responsible for managing the IT Infrastructure Data Centers
- Orchestrated security protocols and compliance measures for Microsoft systems, storage infrastructure, and backup solutions, preventing unauthorized access
- Optimized VMware environments and EMC storage systems through strategic upgrades and performance tuning, delivering enhanced system availability
- Partnered with security teams to implement robust system protection measures, maintaining compliance and preventing unauthorized access by implementing and enforcing security measures to protect the SaaS Infrastructure from unauthorized access, data breaches, and malware and ensuring vulnerabilities are patched and compliant with relevant regulations
- Engineered robust disaster recovery solutions integrating SyncIQ, Avamar Backups and Superna technologies, strengthening enterprise-wide data protection protocols
Network Operations Analyst 3 – Data Center Operations
Wells Fargo
Shoreview, US
01.2007 - 01.2014
- Conducted root cause analysis for recurring incidents, identifying areas for improvement and implementing corrective actions accordingly
- Installed, configured, and decommissioned data center equipment including servers, F5s, KVM switches, Cisco SAN Directors, storage arrays, and Cisco core switches and routers
- Tested all data center equipment before deployment
- Served as primary point of contact for data center issues and vendors
- Managed multiple projects simultaneously, delivering results on time and within budget constraints
- Supported organizational growth by designing scalable networks that can accommodate future expansion needs without compromising performance or reliability
- Performed capacity planning for future growth in terms of bandwidth utilization, storage requirements.
- Configured routers, switches, firewalls, VPNs and other networking devices.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
Education
Masters of Science - Information Technology (IT)
St. Mary's University
Minneapolis, MNBachelor of Science - Information Technology (IT)
Saint Mary's University
Minneapolis, MNSkills
- VMware
- Azure
- Linux
- Windows
- Cisco UCS
- EMC VNX
- Isilon
- Unity
- PowerMax
- ECS
- Data Protection with Avamar/Data Domain
- Infrastructure Management
- System Administration
- System Integration
- Data Center management
- Disaster Recovery
- Patch Management
- Security Compliance
- Problem Solving
- Cisco Networking
- Active Directory
- DNS
- GPOs
- M365
- Azure Entra ID
- Data center management
- VMware administration
- Cloud infrastructure
- Disaster recovery planning
- Capacity planning
- Network troubleshooting
- System optimization
- Security compliance
- Root cause analysis
- Performance monitoring
- Mentorship and coaching
- Infrastructure modernization
- ITIL framework
- Incident management
- Windows system administration
- Storage area networks
- Virtualization technologies
- Network administration
- System architecture design
- Cloud computing
- Virtualization
- IT infrastructure
Certification
- CompTIA A+ Certification
- ITIL Certification
Timeline
Sr. System Engineer
WEX Health
04.2017 - 04.2025
System Engineer
Ucare of Minnesota
06.2014 - 03.2017
Network Operations Analyst 3 – Data Center Operations
Wells Fargo
01.2007 - 01.2014
Masters of Science - Information Technology (IT)
St. Mary's University
Bachelor of Science - Information Technology (IT)
Saint Mary's University
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