Jackson Downs
Systems Administrator
Circle Pines,MN
Summary
Enthusiastic IT technician and systems administrator specializing in providing remote IT support and management for a diverse client base. Expertise in active directory, network administration, and cybersecurity, with a focus on ensuring seamless technology operations that empower businesses to thrive. Committed to continuous learning and problem-solving, currently pursuing a Bachelor’s degree in Information Technology & Networking from DeVry University, equipped with the latest knowledge and skills to tackle evolving challenges in the IT landscape.
Demonstrated passion for customer engagement and satisfaction through experience in roles as a senior customer service representative and realtor, honing effective communication skills and the ability to build lasting client relationships. Thrives in collaborative environments and enjoys mentoring others in the IT field. Proficient in troubleshooting technical issues, optimizing IT systems, and configuring new technologies, with a goal to deliver exceptional service that enhances the overall user experience. Excited about the future of technology and its potential to drive innovation.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
System Analyst
New Technology Integration
Saint Paul, Minnesota
9 2023 - Current
- Manage remote maintenance and support for 12 clients, ensuring efficient and smooth IT operations across diverse environments.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
Senior Customer Service Associate
Prestige Beverage Group
Mendota Heights, Minnesota
03.2022 - 03.2023
- Managed national and international accounts in the liquor distribution industry, ensuring high levels of customer satisfaction through timely and effective service.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled all aspects of order management from processing to invoicing, streamlining workflow for enhanced efficiency.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
Realtor
Keller Williams Classic - Coon Rapids
, Minnesota
07.2021 - 03.2022
- Built and maintained lasting client relationships through personalized service, clear communication, and a commitment to client satisfaction.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Advised and informed prospective clients on current market activities and conditions.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Real Estate Agent
Kris Lindahl Real Estate
, Minnesota
10.2020 - 07.2021
- Built and maintained lasting client relationships through personalized service, clear communication, and a commitment to client satisfaction.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
Wine Supervisor
Total Wine & More
Woodbury, MN
07.2019 - 10.2020
- Led the wine department, driving sales growth through strategic merchandising, effective marketing campaigns, and superior customer service.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Created engaging in-store displays showcasing featured wines, driving interest and sales among customers.
- Enhanced employee knowledge and skills by conducting regular staff training sessions on topics such as international wine regions, winemaking processes, and food pairing techniques.
Assistant Store Manager
PetSmart
Roseville, MN
09.2018 - 07.2019
- Assisted in managing daily store operations, including staff supervision, inventory control, and ensuring the smooth execution of merchandising and promotional activities.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
Magnolia System Designer
Magnolia Audio Video
Oakdale, MN
04.2018 - 09.2018
- Collaborated with cross-functional teams to ensure seamless integration of system components.
- Provided technical support during implementation phase, ensuring smooth transition from development to production environments.
- Developed custom solutions tailored to specific client needs, ensuring full satisfaction with final deliverables while maintaining strong working relationships between stakeholders involved in each project's success.
Multiple Positions Held
Best Buy
, Minnesota
12.2012 - 01.2018
- Advanced through multiple roles, including Mobile Sales Consultant, Magnolia Professional, and Lead for Home Theater, Media, Gaming, and Car Electronics, demonstrating versatility and leadership across diverse product categories.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Information Technology & Networking
DeVry University
Online 10.2022 - Current
Bachelor of Science - Information Technology Management
University of Wisconsin-Stout
Menomonie, WI 09.2014 - 11.2016
Skills
Active Directory Management
Certification
Associates Information Technology and Networking
Timeline
Bachelor of Science - Information Technology & Networking
DeVry University
10.2022 - Current
Senior Customer Service Associate
Prestige Beverage Group
03.2022 - 03.2023
Realtor
Keller Williams Classic - Coon Rapids
07.2021 - 03.2022
Real Estate Agent
Kris Lindahl Real Estate
10.2020 - 07.2021
Wine Supervisor
Total Wine & More
07.2019 - 10.2020
Assistant Store Manager
PetSmart
09.2018 - 07.2019
Magnolia System Designer
Magnolia Audio Video
04.2018 - 09.2018
Bachelor of Science - Information Technology Management
University of Wisconsin-Stout
09.2014 - 11.2016
Multiple Positions Held
Best Buy
12.2012 - 01.2018
System Analyst
New Technology Integration
9 2023 - Current
Associates Information Technology and Networking
Networking Essentials
CCNA
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