Jackson Downs
Information Technology Support
Stillwater,MN
Summary
As an IT Technician at New Technology Integration (NTI), I support the company's IT infrastructure and provide technical assistance to clients and staff. I am pursuing a Bachelor’s of Information Technology & Networking from DeVry University, where I am learning about computer systems networking and telecommunications. I am passionate about applying my IT skills to solve real-world problems and improve business processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Technician
New Technology Integration
09.2023 - Current
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Maintained up-to-date knowledge on industry trends and emerging technologies, ensuring prompt resolution of complex issues.
Senior Customer Service Representative
Prestige Beverage Group
03.2022 - 03.2023
- Directly managed national and international accounts in liquor distribution industry.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
Realtor
KRIS LINDAHL/KELLER WILLIAMS REAL ESTATE
11.2020 - 03.2022
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
Wine Supervisor
Total Wine & More
09.2018 - 10.2020
- Directly supporting management in execution of merchandising, marketing, and sales performance standards.
- Increased wine sales by developing and implementing effective marketing strategies.
- Enhanced customer satisfaction through personalized wine recommendations based on individual preferences.
Assistant Manager
Petsmart
10.2019 - 11.2020
- Grew sales of the brand's products and services, while managing inventory and budgeting.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Magnolia System Designer/Magnolia Professional
Best Buy
09.2018 - 10.2019
- Oversaw a self-managed business with an aggressive, high-commission sales environment within Best Buy.
- Enhanced system efficiency by designing and implementing scalable, optimized whole home solutions.
- Streamlined user experience for increased productivity through user-centered design principles.
Education
Information Technology & Cloud Architecture - IT And Cloud Technologies
DeVry University
11.2024
No Degree - Information Technology
University of Wisconsin
Skills
- Sales Management
- Customer Engagement
- Strategic Planning
- CRM and Microsoft Dynamics
- Product Knowledge
- Customer Satisfaction
- Hardware Repair
- Application Support
- User Training
- Technical Support
- Troubleshooting
- System Maintenance
Certification
Network Essentials With Honors
CCNA
Timeline
Support Technician
New Technology Integration
09.2023 - Current
Senior Customer Service Representative
Prestige Beverage Group
03.2022 - 03.2023
Realtor
KRIS LINDAHL/KELLER WILLIAMS REAL ESTATE
11.2020 - 03.2022
Assistant Manager
Petsmart
10.2019 - 11.2020
Wine Supervisor
Total Wine & More
09.2018 - 10.2020
Magnolia System Designer/Magnolia Professional
Best Buy
09.2018 - 10.2019
Information Technology & Cloud Architecture - IT And Cloud Technologies
DeVry University
No Degree - Information Technology
University of Wisconsin
Network Essentials With Honors
CCNA
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