Sam Markland
Indianapolis,IN
Summary
Customer-focused Territory Manager with 4 years of experience in the safety and PPE distribution industry. Proven track record of developing new business, strengthening existing customer relationships, and executing customer requests with speed and accuracy. Experienced in overseeing Vendor Managed Inventory (VMI) programs to improve product availability, streamline operations, and drive customer satisfaction. Seeking a sales or customer success role where relationship-building, operational excellence, and revenue growth intersect.
Overview
4
4
years of professional experience
Work History
Territory Manager/VMI Manager
Quest Safety Products
Indianapolis, IN
04.2025 - Current
- Formulated and implemented territory sales strategies to strengthen market presence.
- Developed strategic partnerships with key clients to foster loyalty and improve overall satisfaction.
- Interpreted sales data to identify emerging trends and optimize sales strategies accordingly.
- Executed targeted promotional campaign initiatives in collaboration with marketing teams to enhance local market outreach.
- Achieved seamless inventory management by leading vendor managed inventory team in addressing customer requirements. Enhanced team performance through targeted training initiatives. Fostered strong communication channels to adapt to changing customer needs effectively.
- Implemented strategic initiatives to grow existing customer accounts and attract new clients, achieving a 40% growth in territory sales.
Sales Associate
Quest Safety Products
Indianapolis, IN
08.2024 - 04.2025
- Evaluated customer needs and preferences to recommend appropriate safety products for optimal protection.
- Managed point-of-sale systems for precise transaction processing, ensuring a positive customer experience.
- Engaged with national account managers to strategize and implement initiatives for key account development and maintenance.
- Engaged with vendor managed inventory team to ensure timely and accurate response to customer needs.
- Collaborated on targeted strategies to expand business with number 3 customer, driving a 25% increase in revenue.
VMI (Vendor Managed Inventory) Site Specialist
Quest
Indianapolis, IN
04.2022 - 08.2024
- Executed core inventory management activities, ensuring timely product disbursement and accurate stock levels at the customer level.
- Achieved streamlined operations by leveraging systems and applications like Excel, Prophet 21 ERP (P21), CribMaster, and Microsoft Office Suite for improved productivity.
- Developed and implemented training programs for new hires to guarantee compliance with operational protocols.
- Oversaw deployment of onsite vending machines, ensuring 24/7 inventory monitoring and improved product accessibility.
- Monitored and organized essential life science materials, focusing on lot number accuracy and expiration date management.
Education
Bachelor of Science - Business Administration
Ball State University
Muncie, IN07-2021
Skills
- Customer Service
- Inventory/Supply Chain Management
- Microsoft Office Suite
- Analytical Skills
- Communication Skills
- Organizational Skills
- Power BI Reporting
- B2B Sales
- Leadership
- ERP Systems Management (Prophet 21 and CribMaster)
- CRM Management (Salesforce)
Accomplishments
- Led day-to-day operations for a newly implemented vending machine program, ensuring smooth rollout and ongoing performance.
- Developed and implemented a new cycle count SOP, transitioning from manual spreadsheets to automated barcode tracking, increasing efficiency and enabling actionable reporting.
- Held ownership or key involvement in 4 of the company’s top 8 accounts, contributing to revenue growth and long-term customer retention.
- Increased territory sales by 40% through strategic account management, team collaboration, and customer development.
- Secured a key account in 2025, negotiating a contract valued at $1.5M.
Timeline
Territory Manager/VMI Manager
Quest Safety Products
04.2025 - Current
Sales Associate
Quest Safety Products
08.2024 - 04.2025
VMI (Vendor Managed Inventory) Site Specialist
Quest
04.2022 - 08.2024
Bachelor of Science - Business Administration
Ball State University