Sam Owen
Kansas City,MO
Summary
Personable and driven professional with six years of experience in customer-facing roles, consistently delivering strong service, and building relationships. Bachelor’s degree in Business Administration graduate seeking a corporate sales or management position to apply communication skills, work ethic, and business fundamentals.
Overview
6
6
years of professional experience
Work History
Deli Cook
The Station
Parkville , MO
09.2019 - 04.2020
- Sliced, weighed, packaged, and priced meats and cheeses for customer orders.
- Processed cash, card, and mobile payments efficiently.
- Engaged with deli counter customers to answer inquiries and provide recommendations.
Field Manager
Creekside Athletic Park
Parkville, MO
04.2020 - Current
- Tracked stats for college recruiters
- Kept score for tournament games
- Oversee tournament games to ensure organization and timeliness.
Server
54th Street Grill & Bar
Kansas City, MO
04.2023 - Current
- Served a high volume of customers daily, ensuring swift and accurate order processing.
- Operated POS terminals to efficiently manage orders, split bills, and calculate totals.
- Demonstrated extensive menu knowledge to enhance customer dining experiences.
- Recommended specials to boost sales and profitability.
- Quickly addressed customer concerns to maintain satisfaction with meals.
Head Barback
Room 38
Columbia, CA
10.2022 - Current
- Bartending
- Customer Service
- Beverage Sales
- Bussing, Cashier, Stocking
- Communication Skills
- Cleaning Experience
- Hospitality
Assistant Manager
Room 38
Columbia, Missouri
01.2025 - 05.2025
- Coordinated daily operations, including team schedules and shift assignments.
- Trained staff on customer service best practices and operational protocols.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Supervised inventory management and supply ordering processes effectively.
- Provided guidance to junior staff on tasks, projects, and objectives.
- Developed an inventory tracking system to streamline supply ordering.
- Ensured smooth operation by monitoring scheduling and assigning duties.
Bartender
Room 38
Columbia, Missouri
10.2023 - 05.2025
- Mixed and served cocktails with consistent quality and presentation.
- Managed bar inventory by ordering supplies to maintain optimal stock levels.
- Provided personalized drink recommendations to enhance customer experience.
- Developed new cocktail recipes to diversify the drink menu.
- Ensured accuracy of funds received by managing cash drawer at shift's end.
Server
Prima Facie
Kansas City, MO
06.2025 - Current
- Assisted in training new servers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided excellent customer service to ensure satisfaction.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
BBA - Business Administration
University of Missouri
Columbia, Missouri, MO05-2025
High School Diploma -
Park Hill Senior High School
Kansas City, MO05.2021
Skills
- Equipment Operation
- Systems and Automation Applications
- Issue and Conflict Resolution
- Time Management
- Critical Thinking
- Physical Stamina
- Team Leadership
- Flexible and Adaptable
- Customer Relations
- Decision Making
- Relationship Building
Additional Information
References include:
Jackson Brett- Director of Facilities at Creekside Athletic Park
(913)-940-8345
Reanna Dobson- Deli Manager at The Station
(816) 522-9410
Sabrina Henning- Owner of Henning Design
(816) 679-8409
Billy Giordano - Owner of Room 38
(573) 219-0394
Danny Wheeler - Manager of Room 38
(816) 277-7104
Austin DeForest - General Manager of Prima Facie
(913) 706-4502
Timeline
Server
Prima Facie
06.2025 - Current
Assistant Manager
Room 38
01.2025 - 05.2025
Bartender
Room 38
10.2023 - 05.2025
Server
54th Street Grill & Bar
04.2023 - Current
Head Barback
Room 38
10.2022 - Current
Field Manager
Creekside Athletic Park
04.2020 - Current
Deli Cook
The Station
09.2019 - 04.2020
High School Diploma -
Park Hill Senior High School
BBA - Business Administration
University of Missouri