Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Software
References
Timeline
Generic

Sam Owens

Seattle,WA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Intelligent CSR with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CSR

Dominos's Pizza
09.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Efficiently making quality products sufficient to company standards.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Collaborated with management to develop strategies for enhancing overall customer experience.

Babysitter

Self-employeed
01.2018 - Current
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Christmas Sales Assistant

Boy Scouts Of America
11.2016 - 01.2020
  • Boosted customer satisfaction by providing personalized shopping assistance and product recommendations.
  • Enhanced store sales during the holiday season through effective upselling, cross-selling, and promotional strategies.
  • Expedited checkout process for efficient customer service during peak hours.
  • Assisted in maintaining visually appealing merchandise displays to attract customers and promote featured products.
  • Streamlined inventory management during the holiday season by conducting regular stock checks and replenishments.
  • Collaborated with team members to achieve sales targets and maintain a positive work environment.
  • Assisted in training new seasonal staff members, sharing best practices for exceptional customer service.

Education

Diploma In Progress - None

Bishop Blanchet High School
Seattle, WA
06.2024

No Degree - None

Saint Alphonsus Parish School
Seattle, WA
06.2020

Skills

  • Interpersonal Skills
  • Positive Attitude
  • Training and Development
  • Problem Solving
  • Conflict Resolution
  • Time Management
  • Multitasking
  • Telephone Etiquette
  • Active Listening
  • Complaint Handling
  • Effective Communication
  • Adaptability

Accomplishments

  • Two time state baseball champion
  • Honor roll in school

Certification

  • Cirtified baybysitter by Seattle Childrens Hospital

Affiliations

  • Sports
  • Photography
  • Learning
  • Exercise

Languages

German
Limited Working
Spanish
Elementary

Software

I have taken one AP Computer Science class and maintained a 40 GPA

References

References available upon request.

Timeline

CSR

Dominos's Pizza
09.2022 - Current

Babysitter

Self-employeed
01.2018 - Current

Christmas Sales Assistant

Boy Scouts Of America
11.2016 - 01.2020

Diploma In Progress - None

Bishop Blanchet High School

No Degree - None

Saint Alphonsus Parish School

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Sam Owens