Sam Parker
Milwaukee,WI
Summary
Dynamic IT Technician with a proven track record at Novatech, excelling in network troubleshooting and printer configuration. Adept at enhancing customer satisfaction through effective problem-solving and technical support. Skilled in C++ and Java, I thrive in collaborative environments, driving operational efficiency and optimizing device functionality.
Overview
5
5
years of professional experience
Work History
IT Technician
Novatech
Waukesha, WI
03.2025 - Current
- Install and configure printers for client offices, validating network connections and device functionality.
- Perform basic printer repairs and troubleshooting to reduce downtime and improve customer satisfaction.
- Collaborate with IT teams to diagnose network-related printing issues and optimize printer configurations.
- Provide technical support and training to end-users on printer functionality and network integration.
Parts Clerk
SkyWest Airlines
07.2024 - 03.2025
- Issued parts to technicians to help mechanics complete repairs.
- Provided good customer service by quickly responding to inquiries and resolving issues.
- Transferred urgently needed parts to other bases to minimize downtime and delays.
- Conducted road trips to bases to ensure timely delivery of critical parts.
- Delivered company materials directly to airport gates, for operational efficiency.
Assistant of Sales Specialist
Lifetouch Photography
04.2020 - 08.2020
- Sold and organized directories across the region
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem-solving.
Education
Bachelor of Science - Computer Science
Mississippi State University
Starkville, MS05.2024
Associate of Arts - Finance
Itawamba Community College
Fulton, MS05.2020
Skills
- Network troubleshooting
- Printer configuration
- Printer repair
- Version control: Git, GitHub
- Operating systems: Windows, Linux
- Web development: HTML/CSS, Reactjs, Django
- Programming: C, Java, Python, C#, Javascript
Projects
School Projects:
Interpreter for Pascal Programming Language
- Description: Developed an interpreter to execute Pascal Programs, handling syntax analysis, semantic analysis, and code execution
- Technologies Used: C++, Flex
Custom Libraries for Proximity Sensors
- Description: Developed custom libraries for VCNL sensors to interface with proximity sensors to enhance object detection capabilities for robotics projects
- Technologies Used: C++, Sensor API's
Personal Projects:
Custom Shell Application
- Description: Developed a custom shell application with multiple custom commands including file manipulation, encryption techniques, and container management
- Technologies Used: C++, Lex, OpenSSL, Docker API
Automated Form Filler
- Description: Developed a Python script to automate the process of filling out web forms, specifically surveys, streamlining repetitive data entry tasks.
- Technologies Used: Python, Selenium
Certifications
CompTIA A+ (In Progress): Exam Scheduled for March 21st
Timeline
IT Technician
Novatech
03.2025 - Current
Parts Clerk
SkyWest Airlines
07.2024 - 03.2025
Assistant of Sales Specialist
Lifetouch Photography
04.2020 - 08.2020
Bachelor of Science - Computer Science
Mississippi State University
Associate of Arts - Finance
Itawamba Community College
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