Sam Perricone
Portage,MI
Summary
Dynamic and empathetic leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Sr. Operations Manager/ Jr. Director
EG Workforce Solutions-Kalamazoo, MI
05.2023 - 09.2024
- Worked directly with on-site teams totaling 25+ headcount across multiple client partners, providing business process solutions, with owned accounts totaling $1.6 million in annual billings
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Reduced employee turnover rates by implementing effective recruitment strategies and fostering a positive work environment.
- Negotiated new contracts with existing clients, including securing new add-on business totaling $300,000 in new billings over 18 months
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Working with senior leadership, secured 5 year contract renewals at both key accounts in 2023 and 2024
Operations Manager
EG Workforce Solutions-Kalamazoo County, MI
03.2021 - 05.2023
- Oversee on-site team of 15+ permanent employees delivering business process solutions, with owned account totaling $600,000 in annual billings
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
Staffing Account Manager
WSI - Workforce Strategies, Inc.-Kalamazoo, MI
03.2020 - 11.2020
- Achieve monthly staffing goals to deliver results for our branch, and drive revenue and profitability for the company
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
Business Operations Manager/ Recruiter
GDK Enterprises, Inc-Kalamazoo, MI
07.2009 - 03.2020
- Grew with company from part-time employee, to supervisor, then lead supervisor, to head trainer, then Assistant Manager, and finally Business & Store Manager (since 2013)
Education
Associate of Arts - Political Science/Spanish
Kalamazoo Valley Community College
Kalamazoo, MI12.2016
High school diploma -
Hackett High School
Kalamazoo, MI06.2005
Skills
- Microsoft Office
- Human Resources Management
- Recruiting
- Account Management
- Retention
- Profit & Loss
- Client Relationship Management
- Strategic Planning
- Operations excellence
- Contract negotiation
- KPI reporting
- Employee Coaching
- Logistics Management
- Forecasting
Timeline
Sr. Operations Manager/ Jr. Director
EG Workforce Solutions-Kalamazoo, MI
05.2023 - 09.2024
Operations Manager
EG Workforce Solutions-Kalamazoo County, MI
03.2021 - 05.2023
Staffing Account Manager
WSI - Workforce Strategies, Inc.-Kalamazoo, MI
03.2020 - 11.2020
Business Operations Manager/ Recruiter
GDK Enterprises, Inc-Kalamazoo, MI
07.2009 - 03.2020
Associate of Arts - Political Science/Spanish
Kalamazoo Valley Community College
High school diploma -
Hackett High School
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