Sam Pulcanio
West Chicago,IL
Summary
Experienced training professional with a motivational style and positive attitude. Proven skills in organizing, multitasking and resolving conflicts. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Facility Manager
New Wave Volleyball Club
03.2019 - 07.2023
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Established and maintained connections with renters
- Coordinated and scheduled rentals
- Created and updated master calendar and coordinated weekly and monthly schedule
- Scheduled and coordinated lesson times and available courts between players and coaches
- Handled tenant relations by addressing complaints and concerns quickly to promote facility and coworker satisfaction.
- Recruited for, coordinated, scheduled, and hosted a summer league for local high schools
Lead Trainer/ Coach
New Wave Volleyball Club
05.2019 - 07.2023
- Motivated 20-25 trainees and associates by demonstrating positive attitude to improve productivity.
- Monitored training effectiveness through observation and metrics analysis.
- Teamed with 4-8 managers to brainstorm ways to enhance and improve training effectiveness.
- Utilized candidate sourcing and recruitment via networking, cold calls and online recruiting resources to search for qualified individuals.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Evaluated training needs to improve training quality.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Trained and mentored new instructors.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Lead Trainer/ Coach
Club Fusion Volleyball
07.2013 - 03.2019
- Monitored training effectiveness through observation and metrics analysis.
- Motivated 40+ trainees by demonstrating positive attitude to improve productivity.
- Teamed with 3-5 managers to brainstorm ways to enhance and improve training effectiveness.
- Evaluated training needs to improve training quality.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Implemented lesson plans and teaching aids such as reference materials and videos.
- Trained and mentored new instructors.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Cashier
Portillos Restaurant
10.2013 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Quickly learned shorthand writing and keywords for efficient communication
- Quickly input orders in POS while also writing down orders and collecting payments from customers in a fast and efficient manner
Education
Associate of Science -
Elgin Community College
Elgin, IL05.2024
High School Diploma -
St. Charles East High School
St. Charles, ILSkills
- Recruiting comfortability
- Interpersonal skills
- Placement optimization
- Organizational Leadership
- Personnel Scheduling
- Client Relationship Management
- Lesson Planning
- Strategic Decision-Making
- Microsoft Excel
- Google Docs
- Staff Support
- Mentoring
Timeline
Lead Trainer/ Coach
New Wave Volleyball Club
05.2019 - 07.2023
Facility Manager
New Wave Volleyball Club
03.2019 - 07.2023
Cashier
Portillos Restaurant
10.2013 - 04.2015
Lead Trainer/ Coach
Club Fusion Volleyball
07.2013 - 03.2019
Associate of Science -
Elgin Community College
High School Diploma -
St. Charles East High School
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