Sam Rogers
Mechanicsburg,PA
Summary
Diligent, with proven track record of optimizing operations and enhancing productivity. Successfully led cross-functional teams to streamline processes and improve efficiency. Demonstrated expertise in strategic planning and resource management.
Overview
13
13
years of professional experience
Work History
Ops Manager
Apple Valley Waste/Patriot Disposal
Chambersburg, PA
11.2025 - Current
- Oversaw daily operations, ensuring compliance with safety regulations and operational standards.
- Streamlined waste collection processes, enhancing efficiency and reducing service delays.
- Managed scheduling and routing for waste collection teams, optimizing resource allocation.
- Implemented training programs for staff on best practices in waste management and customer service.
Package Dispatch Supervisor
United Parcel Service (UPS)
Carlisle, PA
07.2025 - 10.2025
- Designed and implemented optimized delivery routes for both commercial and residential clients, reducing delivery times by 10% and enhancing overall efficiency.
- Coordinated with cross-departmental teams to deliver 10+ projects on time, enhancing customer service efficiency by 25% through streamlined processes.
- Monitored key performance indicators (KPIs) to identify critical areas for improvement, resulting in a 10% increase in operational efficiency, year over year.
Business Supervisor
United Parcel Service (UPS)
Carlisle, PA
08.2023 - 07.2025
- Facilitated effective communication between customers, delivery drivers, and dispatchers, resulting in improved delivery efficiency and stellar customer service.
- Resolved complex logistical challenges related to increased volume and unexpected changes in delivery driver routes, resulting in an improvement in on-time deliveries.
- Created and delivered precise departmental reports and statistical analyses that enhanced collaboration and informed strategic decisions across teams.
Package Dispatch Supervisor
United Parcel Service (UPS)
Carlisle, PA
02.2020 - 08.2023
Health and Safety Supervisor
United Parcel Service (UPS)
Pennsylvania
09.2018 - 02.2020
- Streamlined the training record management process for delivery drivers, warehouse staff, and management, ensuring compliance and increasing training completion rates, enhancing overall workforce readiness.
- Monitored safety-related activities and provided constructive feedback to employees within 10+ locations, leading to an increase in compliance with safety protocols.
- Trained and mentored management employees to identify gaps in safety procedures, resulting in a reduction in safety incidents, while providing constructive feedback.
Package Dispatch Supervisor
United Parcel Service (UPS)
Harrisburg, PA
07.2015 - 09.2018
Preload Supervisor
United Parcel Service (UPS)
Harrisburg, PA
09.2013 - 07.2015
- Led a team of warehouse employees to streamline load processes, boosting delivery efficiency and ensuring quicker turnaround times for drivers.
- Enhanced service reliability for delivery centers by proactively tracking and managing misloaded packages, reducing delivery delays.
- Designed employee schedules for a team of 15+, boosting load efficiency and successfully meeting production targets.
Education
Business Administration - Business Operations
Harrisburg Area Community College
Harrisburg, PA03-2026
Highschool Diploma - undefined
Pennsylvania Cyber Charter School
Pennsylvania06-2013
Skills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail-oriented
- Critical Thinking
- Interpersonal Skills
Timeline
Ops Manager
Apple Valley Waste/Patriot Disposal
11.2025 - Current
Package Dispatch Supervisor
United Parcel Service (UPS)
07.2025 - 10.2025
Business Supervisor
United Parcel Service (UPS)
08.2023 - 07.2025
Package Dispatch Supervisor
United Parcel Service (UPS)
02.2020 - 08.2023
Health and Safety Supervisor
United Parcel Service (UPS)
09.2018 - 02.2020
Package Dispatch Supervisor
United Parcel Service (UPS)
07.2015 - 09.2018
Preload Supervisor
United Parcel Service (UPS)
09.2013 - 07.2015
Highschool Diploma - undefined
Pennsylvania Cyber Charter School
Business Administration - Business Operations
Harrisburg Area Community College