Sam Sehayek
North Bend
Summary
Dedicated and organized professional with extensive experience in retail management and technical problem-solving. Skilled in training teams to deliver exceptional customer service and ensure compliance, committed to driving operational efficiency and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Product Adoption Consultant
TrueDot
North Bend, WA
01.2024 - Current
- Supported onboarding and implementation of an AI-based survey and analytics platform
- Assisted customers in generating survey configurations using an LLM-based builder
- Reviewed system-generated configurations and manually refined structured survey logic where needed
- Identified limitations in agent-generated outputs and provided feedback to product teams to improve builder capabilities
- Helped translate technical platform functionality into practical use cases for non-technical stakeholders
- Relayed customer usage patterns and friction points to product and engineering teams
Assistant Manager
Rainier Arms
Auburn, WA
01.2022 - 10.2023
- Supervised day-to-day retail operations in a federally regulated environment
- Trained staff in communicating technical product specifications to customers
- Helped customers make informed purchasing decisions for complex equipment
- Maintained adherence to federal compliance and documentation requirements
- Coordinated operational workflows and supported store performance initiatives
Retail Associate
Rainier Arms
Auburn, WA
01.2021 - 01.2022
- Provided customer support and product recommendations in a high-engagement retail environment
- Assisted customers in evaluating technically complex products based on functional needs
- Maintained store presentation and supported day-to-day sales operations
Cook
The Palace Cafe
Ellensburg, WA
01.2020 - 12.2020
- Managed all aspects of kitchen operations including ingredient prep and cooking stations
- Assumed lead cook responsibilities and supervised kitchen staff
- Maintained food safety protocols and ensured regulatory compliance
- Coordinated order flow and kitchen workflows during service
- Trained team members on preparation techniques and quality standards
- Ensured consistent quality and presentation across all menu items
Dishwasher
The Palace Cafe
Ellensburg, WA
03.2019 - 01.2020
- Operated dishwashing equipment to ensure cleanliness and sanitation of kitchenware.
- Maintained organized workflow in high-pressure environments, enhancing kitchen efficiency.
- Collaborated with kitchen staff to streamline dish return processes and reduce turnaround time.
- Trained new team members on proper washing techniques and safety protocols.
Resort Services
Suncadia Resort
Cle Elum, WA
06.2017 - 03.2019
- Maintained luxury accommodations at Suncadia Resort, an elite four-season destination property
- Serviced multimillion-dollar private residences and executive guest suites
- Ensured pristine condition through meticulous attention to detail
- Adhered to premium hospitality standards for discerning clientele
- Delivered consistent quality in high-end residential and guest accommodations
Education
High School Diploma -
Issaquah High School
Issaquah06-2016
Skills
- Retail Sales
- Conflict Resolution
- Store Management
- Teamwork
- Organization Skills
- Time Management
- Government Compliance
- Technical-adjacent problem solving
Languages
American Sign Language
Limited Working
Timeline
Product Adoption Consultant
TrueDot
01.2024 - Current
Assistant Manager
Rainier Arms
01.2022 - 10.2023
Retail Associate
Rainier Arms
01.2021 - 01.2022
Cook
The Palace Cafe
01.2020 - 12.2020
Dishwasher
The Palace Cafe
03.2019 - 01.2020
Resort Services
Suncadia Resort
06.2017 - 03.2019
High School Diploma -
Issaquah High School