Sam Silva
Orange,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Service Valet
Safeco
Costa Mesa, California
05.2025 - Current
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Assisted customers with luggage and inquiries to enhance overall service experience.
- Maintained clean and organized parking area to ensure safe and efficient operations.
- Updated digital logs with car details, locations, and special customer information to support smooth operations.
Member Service Representative
SchoolsFirst Federal Credit Union
Tustin, California
04.2023 - 04.2025
- Provided consistent, high-quality service on each call, ensuring accurate assistance for every member on the first attempt.
- Resolved member issues promptly and professionally.
- Educated members on credit union products and services.
- Handled incoming calls about membership benefits and services, addressing inquiries with clear and informative responses.
- Verified identity information on new accounts using established procedures.
Guest Service Agent
Marriott
Anaheim, California
06.2022 - 04.2023
- Greeted and welcomed guests upon arrival at the hotel.
- Provided information about hotel amenities and local attractions to enhance guest experience.
- Maintained cleanliness of drive area to create a welcoming environment for guests., ensuring the location looks clean and welcoming.
- Handle any guests' related questions to the parking situation and park the vehicles for them if they choose valet
- Assist any guest with their requests through the hotel's GXP software.
Parking Lot Attendant
Towne Park
Orange, California
03.2020 - 04.2023
- Managed traffic flow in parking lot to optimize vehicle movement and reduce congestion.
- Enforced parking lot rules and regulations to maintain order and ensure compliance.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Directed guests to hospital departments to facilitate efficient navigation and enhance visitor experience.
- Answered any phone calls and questions in the main lobby of the hospital
Education
High School Diploma -
El Modena
Orange06-2016
Skills
- Customer service
- Parking management
- Digital logging
- Effective communication
- Customer relationship management
- Strong work ethic
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Service Valet
Safeco
05.2025 - Current
Member Service Representative
SchoolsFirst Federal Credit Union
04.2023 - 04.2025
Guest Service Agent
Marriott
06.2022 - 04.2023
Parking Lot Attendant
Towne Park
03.2020 - 04.2023
High School Diploma -
El Modena