Sam Stratton
Overland Park,KS
Summary
Enthusiastic and friendly team player with over a year's experience managing staff of 20+ in a fast paced pizza restaurant. Gained knowledge and experience in customer service and administration working as a front desk agent at The Lismore, a boutique Hilton hotel. Eager to impress and make meaningful connections.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Lismore, a Doubletree by Hilton
12.2021 - Current
- Efficiently and courteously oversee the check-in and check-out process of hotel guests
- Attain top customer service ratings as well as build and maintain pleasant and professional relationships with returning guests
- Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages and making reservations when needed
Assistant General Manager
Papa Johns Pizza
06.2020 - 10.2021
- Oversaw the short and long term operations of the restaurant along with the general manager
- Responsibilities included recruiting new staff, managing perishable and non perishable inventory, scheduling, and settling disputes among team members
- Provided customer service and was involved in training one to three new team members each month
- Developed multiple strategies to improve speed of fulfilling orders without impacting product quality, decreasing time to make orders by ~15%
Actor/Intern
The New Theatre
10.2019 - 02.2020
- Gained visibility in the local and regional theatre community by becoming an intern for a production company
- Provided creative and energetic performances for eight showings each week while also taking full time collegiate courses and rehearsing another play at Avila University
- Made for a very convincing midwife in a popular retelling of the Robin Hood story
Education
Fine Arts -
Avila College
Kansas City, MOSkills
- Building and maintaining relationships with clients
- Interpersonal skills
- Oral and written communication
- Team building and management
Timeline
Front Desk Agent
The Lismore, a Doubletree by Hilton
12.2021 - Current
Assistant General Manager
Papa Johns Pizza
06.2020 - 10.2021
Actor/Intern
The New Theatre
10.2019 - 02.2020
Fine Arts -
Avila College
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