Sam Suk

Property Management

• Assisted in recruiting, hiring and training of team members.
• Implemented escalation procedures to effectively handle time-sensitive issues.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Lawn and Snow

• Managed purchasing, sales, marketing and customer account operations efficiently
• Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
• Leading a team of 30 employees and directing Public Works for two Villages in the Northshore.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Provide personalized assistance to customers with the goals of a positive shopping experience and establishing a basis of regular patronage
• Build and maintain strong relationship with existing customers to ensure customer satisfaction and maximize sales opportunity
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Collaborate with sales managers, and other internal teams to ensure smooth ordering process, delivery and customer satisfaction.