Sam Thoong
Milwaukee,WI
Summary
Detail-oriented professional with experience in the hospitality industry. Skilled in POS system operation and training new staff on food handling standards. Ready to leverage expertise to deliver exceptional service and improve team performance.
Overview
2027
2027
years of professional experience
Work History
Outreach and admissions counselor
Milwaukee Job Corps
Milwaukee
04.2026 - Current
- Conducted outreach activities to engage prospective students and community partners.
- Guided prospective students through the admissions process at Milwaukee Job Corps.
- Conducted informational sessions to educate students about vocational training opportunities.
Sales Consultant
Verizon
Las Vegas
2022 - 2025
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Server
Bamboo Thai
Appleton
2020 - 2021
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
Barista
The Copper Rock
Appleton, Wisconsin
2020 - 2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared high-quality coffee beverages following established recipes and standards.
- Operated espresso machines and brewing equipment efficiently during peak hours.
- Handled cash transactions accurately at the register while ensuring security measures.
Server
IHOP
Appleton, Wisconsin
2018 - 2019
- Delivered friendly, efficient service to customers in fast-paced environment, enhancing overall dining experience.
- Recorded orders accurately and communicated special requests to kitchen staff to ensure customer satisfaction.
- Processed payments through point-of-sale system with attention to detail, ensuring accurate transactions.
- Supported training for new servers on menu knowledge and customer service practices.
Hospitality Specialist /Front Desk Receptionist
Diamond Nails
Oshkosh, Wisconsin
2016 - 2018
- Collaborated with team members to create a welcoming environment that improved guest satisfaction.
- Processed client payments and scheduled appointments to enhance guest experience.
- Kept track of guest payments, documentation and reservations using computer programs and databases.
- Coordinated and executed events, ensuring seamless experiences for weddings, conferences, and banquets.
Education
Bachelor of Arts - Psychology
UW-Milwaukee
Milwaukee, WI05-2025
High School Diploma -
Appleton West High School
Appleton, WI05-2019
Skills
- POS system operation
- Food safety protocols
- Customer service
- Interpersonal communication
- Verbal and written communication
- Customer relationship management
- Community engagement
- Sales expertise
Timeline
Outreach and admissions counselor
Milwaukee Job Corps
04.2026 - Current
Sales Consultant
Verizon
2022 - 2025
Server
Bamboo Thai
2020 - 2021
Barista
The Copper Rock
2020 - 2021
Server
IHOP
2018 - 2019
Hospitality Specialist /Front Desk Receptionist
Diamond Nails
2016 - 2018
Bachelor of Arts - Psychology
UW-Milwaukee
High School Diploma -
Appleton West High School