Sam Truby
Grand Rapids,MI
Summary
Detail-oriented professional with extensive experience in customer support and project management. Proven ability to lead diverse teams and drive impactful programs.
Overview
10
10
years of professional experience
Work History
Recreation Program Technical Supervisor
Grand Rapids Department of Parks & Recreation
04.2019 - Current
- Designed and launched "GR Outside", which provided outdoor recreation programs for approximately 10,000 youth annually
- Established and managed the "GR Outside Gear Library," overseeing a collection of over 3,500 outdoor equipment and clothing items
- Developed and managed a kayak rental program to enhance community engagement and outdoor recreation opportunities
- Oversaw staff management and operational activities at Rosa Parks Circle outdoor ice skating rink
- Facilitated training and mentorship for numerous staff on program procedures, customer service, and outdoor leadership skills
Papa Pal
Papa Inc.
02.2021 - 09.2022
- Performed home visits for disabled or elderly clients, assisting with basic home maintenance , cleaning, errands, and transportation
Manager
Switchback Gear Exchange
03.2016 - 05.2021
- Oversaw a used bike and camping gear resale operation, including the repair and maintenance of bikes for sale
- Developed an equipment rental service, including a kids bike lease program
- Supervised daily operations, staff training, inventory systems, and webpages
- Created "Switchback Outdoor School" and led several educational day hikes, bike rides, and overnight backpacking trips
Education
Bachelor of Science - Sociology
Grand Valley State University
Allendale, MI05-2017
Associate of Science -
Grand Rapids Community College
Grand Rapids, MI04-2014
Skills
- Customer support
- Schedule management
- Project management
- Strategic planning
- Process improvement
Timeline
Papa Pal
Papa Inc.
02.2021 - 09.2022
Recreation Program Technical Supervisor
Grand Rapids Department of Parks & Recreation
04.2019 - Current
Manager
Switchback Gear Exchange
03.2016 - 05.2021
Bachelor of Science - Sociology
Grand Valley State University
Associate of Science -
Grand Rapids Community College
Certifications & Accomplishments
- Current First Aid & CPR Certification from the American Red Cross
- Certified as a Community Paddlesport Leader by the American Canoe Association in 2023 & 2025
- Certified as a Wilderness First Responder in 2018
- Completed Thru-Hike of the Appalachian Trail in 2014
Past Work
Bartender, 06/2016 to 07/2017 - Bagger Dave's Burger Tavern - Grand Rapids, MI
Running Specialist, 10/2014 to 02/2017 - Dick's Sporting Goods - Grand Rapids, MI
Copy and Print Associate, 02/2012 to 04/2014 - Staples - Grand Rapids, MI
Office Aide, 02/2010 to 04/2011 - Gordon Food Services - Grand Rapids, MI