Sheridan Mercado
Auburn,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. A reliable associate that is now employed as supervisor due to great management skills with strong ability in delegating tasks and time control.
Overview
1
1
year of professional experience
Work History
Retail Sales Supervisor
Marshalls
Auburn, NY
03.2024 - Current
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
Retail Sales Associate
Marshalls
Auburn, NY
12.2022 - 03.2024
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Education
High School Diploma -
Skaneateles Senior High School
Skaneateles, NY06-2024
Skills
- Merchandise Display
- Customer Service
- Store Organization
- Problem Solving
- Goal Setting and Achievement
- Sales expertise
Affiliations
- High Honor Roll
- Athletics
-Volleyball, Basketball, Lacrosse
Timeline
Retail Sales Supervisor
Marshalls
03.2024 - Current
Retail Sales Associate
Marshalls
12.2022 - 03.2024
High School Diploma -
Skaneateles Senior High School
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