Sama Khalifa
Coralville
Summary
Organized and proactive individual with a strong background in fast-paced customer service environments. Known for exceptional problem-solving abilities and maintaining a professional appearance, ready to support team success and enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Cashier Assistant
Walmart
Coralville
10.2024 - Current
- Maintained cleanliness and organization of checkout areas.
- Resolved customer inquiries and issues, enhancing overall service experience.
- Collaborated with team members to improve service efficiency.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained and mentored new cashiers, elevating team performance and service quality.
- Built and maintained productive relationships with employees.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
Server
Grand Living
Coralville
01.2024 - 10.2024
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas to ensure a welcoming atmosphere.
- Assisted with training new servers on menu items and service standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Executed cleaning duties, including sweeping and mopping floors and tidying server stations, to uphold health standards.
- Greeted guests warmly and presented them with menus to enhance their dining experience.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
Education
Bachelor of Science - Public Health
Kirkwood Community College
Cedar Rapids, IA05-2029
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Health education
- Data analysis
- Public speaking
- Time management
- Basic math
- Problem-solving
- Professional appearance
- Line management
- Teamwork and collaboration
- Friendly and outgoing
- Patience and empathy
Languages
Arabic
Native/ Bilingual
Timeline
Cashier Assistant
Walmart
10.2024 - Current
Server
Grand Living
01.2024 - 10.2024
Bachelor of Science - Public Health
Kirkwood Community College