Sama Mafishiraz
CITRUS HEIGHTS,CA
Summary
Business student and experienced retail manager with a strong record in customer service, team coordination, scheduling, and daily operations. Skilled in task prioritization, issue resolution, and consistent client support. Seeking to apply management and communication strengths to an administrative or office role.
Overview
5
5
years of professional experience
Work History
Sales Manager
DAVIDS BRIDAL
Roseville, CA
03.2022 - Current
- Managed store transition from opening through closing while maintaining smooth customer service and security procedures.
- Coordinated daily store operations and team tasks to enhance efficiency.
- Organized daily operations with team members to ensure smooth workflow.
- Trained and supported team members to uphold company standards and improve customer experiences.
- Handled store opening and closing procedures independently. Resolved customer inquiries, complaints, and issues with practical solutions.
- Provided customer service by answering client questions, resolving concerns, and assisting with exchanges and returns.
Registered Behavior Technician
ABA BEHAVIOR THERAPIST
Sacramento, CA
11.2023 - Current
- Teach children with autism how to communicate, make friends and function independently.
- Consulted with supervising BCBA to enhance treatment implementation for challenging cases.
- Incorporated client feedback into treatment planning to foster cooperation and increase intervention effectiveness.
- Performed clinical, therapeutic, and crisis intervention for clients with various demographics.
- Coordinated and delivered targeted treatments for psychological and mental health disorders.
- Worked with children and families from diverse cultures with sensitivity to cultural differences and norms.
Education
Bachelor of Science - Bachelor of Business Administration (BBA) Candidate
Sacramento City College
Sacramento, CA05-2028
Skills
- Behavioral assessment
- Behavioral documentation
- Treatment innovation
- Client engagement
- Program management
- Project planning
- Team training
- Problem-solving expertise
- Organizational skills
- Microsoft Office
LANGUAGES
- English: Fluent
- Farsi: Fluent
- Turkish: Fluent
Timeline
Registered Behavior Technician
ABA BEHAVIOR THERAPIST
11.2023 - Current
Sales Manager
DAVIDS BRIDAL
03.2022 - Current
Bachelor of Science - Bachelor of Business Administration (BBA) Candidate
Sacramento City College