Samah Hagos
Miramar
Summary
Dynamic Front Office Manager with a proven track record at Hilton, excelling in customer service and team management. Enhanced guest satisfaction through personalized engagement strategies and optimized operational workflows. Multilingual communicator skilled in staff training and development, driving efficiency and loyalty in high-demand environments. A genuine character with a driven attitude and thirst for success in any and every environment or role placed in.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Front Office Manager
Hilton
Miramar
05.2023 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Supervised staff scheduling, optimizing workforce efficiency and service delivery.
- Implemented training programs for new hires, enhancing team performance and service standards.
- Resolved guest complaints promptly, improving overall satisfaction and loyalty.
- Monitored inventory levels of supplies, streamlining procurement processes for front office needs.
- Developed strategies to enhance guest engagement through personalized services and communication.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Coordinated and managed events and VIP guests during major events with Hardrock Stadium operations management such as the WorldCup, Rolling Loud, and the Miami Open to name a few.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Dental Assistant/Front Office Manager
Smiles Dentistry
Miami Gardens, FL
08.2024 - 10.2025
- Assisted in patient examinations and procedures, ensuring comfort and safety throughout visits.
- Prepared dental instruments and materials, maintaining strict adherence to infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care for improved outcomes.
- Managed patient scheduling and records, optimizing clinic workflow and enhancing patient experience.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Managed payment, working directly with insurance companies and non-insurance holders.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Participated in community outreach programs, educating public on importance of dental health.
- Developed strategies for improving office efficiency, resulting in increased patient retention.
Front Store Manager
Walgreens
Miramar, FL
04.2020 - 03.2023
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Supervised team performance, providing guidance and training to enhance service quality.
- Implemented promotional strategies to increase customer engagement and drive sales growth.
- Developed staff schedules that aligned with peak business hours to maximize productivity.
- Developed strong relationships with vendors to negotiate pricing, ensuring competitive costs for merchandise.
- Facilitated regular training sessions on product knowledge, sales techniques, and customer service skills to empower staff members in their roles.
Pharmacy Technician
Walgreens
Miramar, FL
08.2018 - 04.2020
- Managed prescription filling and dispensing processes to ensure accuracy and patient safety.
- Assisted pharmacists in medication therapy management and patient consultations.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Led training sessions focused on software systems used for managing prescriptions and customer records effectively.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Worked directly with insurance companies, doctors and doctor offices, and customers in person and virtual maintaining accurate and revised billing.
Education
Bachelor of Science - Biology
Florida International University
Miami, FL08-2026
Graduate Certificate - Behavioral Therapy
Behavioral Initiatives
Miami, FL08-2024
Foreign Language Certification - Languages
NUIA
Cooper City, FL05-2018
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Administrative skills
- Multilingual (English, Tigrinya, Arabic)
- Hospitality services
- Database management
- Exceptional communication
- Staff training and development
- Human resources
Certification
- Three Time All Star Best Coach Certificate Recipient - 2018, '19, '20. (Soccer and Basketball)
- Special Needs Student Tutor - 2020
- Volunteer of the Year Certificate at Miami Lakes Senior Care Facility - 2022
- Behavioral Therapist Certification - 2024
- Pharmacy Technician Certification - 2018
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Tigrinya
Native or Bilingual
Timeline
Dental Assistant/Front Office Manager
Smiles Dentistry
08.2024 - 10.2025
Front Office Manager
Hilton
05.2023 - Current
Front Store Manager
Walgreens
04.2020 - 03.2023
Pharmacy Technician
Walgreens
08.2018 - 04.2020
Bachelor of Science - Biology
Florida International University
Graduate Certificate - Behavioral Therapy
Behavioral Initiatives
Foreign Language Certification - Languages
NUIA