Samaia Begnor
Orlando,United States
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kratos
Miami, FL
11.2020 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
Field Intern
SAVE LGBT
Miami, FL
08.2023 - 12.2023
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Attended and participated in meetings and brainstorming sessions with team members.
- Maintained accurate records of field visits, expenses, and other related information for budget tracking purposes.
- Worked with team members to promote great customer service and pleasant work environment.
- Conducted outreach activities in the community to spread awareness of company services and products.
Cashier
Panera Bread
Apopka, Florida
11.2016 - 05.2018
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Developed key customer relationships to increase sales.
- Used suggestive selling techniques to promote add-on sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cook/Cashier
The Crayola Experience
Orlando, Florida
06.2016 - 08.2016
- Made meals in accordance with company standards and requirements.
- Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Miami, FL12-2023
Bachelor of Arts - Women's And Gender Studies
Florida International University
Miami, FL12-2023
High School Diploma -
Maynard Evans High School
Orlando, FL05-2018
Skills
- Data Collection
- Product Knowledge
- Complaint Resolution
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
- Scheduling
- Product Promotion
- Positive and Professional
- Active Listening
- Customer Relationship Management (CRM)
Accomplishments
- International Baccalaureate program
- UNICEF
- National honors society
- Advanced placement
- Business Professionals of America
Skills
Microsoft Office Word 2013, Microsoft PowerPoint 2013, Microsoft Excel 2013, Video Communication using Adobe Premiere Pro CS6, Web Communication using Adobe Dreamweaver CS6
Languages
Spanish
Professional
Timeline
Field Intern
SAVE LGBT
08.2023 - 12.2023
Customer Service Representative
Kratos
11.2020 - Current
Cashier
Panera Bread
11.2016 - 05.2018
Cook/Cashier
The Crayola Experience
06.2016 - 08.2016
Bachelor of Arts - Interdisciplinary Studies
Florida International University
Bachelor of Arts - Women's And Gender Studies
Florida International University
High School Diploma -
Maynard Evans High School
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