Samanatha Ackermann
Centralia,US
Summary
Experienced with intake processes, managing client data, and conducting thorough assessments. Utilizes strong communication skills and empathetic support to enhance client experiences. Track record of maintaining confidentiality and effectively solving problems under pressure.
Overview
2026
2026
years of professional experience
Work History
Housing Caseworker
BCMW
04.2025 - Current
- Developed and maintained detailed records of client cases, ensuring accuracy and confidentiality.
- Managed multiple caseloads while providing quality services in a timely manner.
- Adhered to all ethical guidelines when interacting with clients and their families.
- Utilized excellent communication skills to effectively collaborate with other in house programs for client support.
- Responded to inquiries from clients and citizens regarding benefits, application process and program eligibility.
- Documented services delivered to comply with agency, state and federal regulations and requirements.
- Met regularly with clients to discuss goals and activity requirements, following up on milestone accomplishments.
- Implemented best practices when creating reports based on client data collected during interviews or home visits.
- Assisted clients in navigating complex systems such as housing, health care, legal aid, job placement.
- Interviewed clients to obtain social histories and assess intake needs.
Customer Service Representative
Iuka State Bank
10.2024 - 03.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Answered customer questions regarding account information, transaction processing and fees.
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents.
- Assisted management in bank opening and closing procedures.
- Issued cashier’s checks, bank checks, money orders and traveler’s checks.
- Supported exceptional customer service with prompt acknowledgment and accurate account services.
- Processed ATM deposits and reconciled against reports.
- Complied with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures.
- Assisted customers with opening new accounts, applying for loans and resolving disputes.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Answered telephones to assist customers with questions and inquiries.
- Verified and post armored car deposits.
- Received mortgage, loan and public utility bill payments, verified payment dates, and amounts due.
- Carried out special services for customers, such as ordering bank cards and checks.
- Used computers and calculators to calculate daily transactions.
- Opened new checking and savings accounts, money market accounts and safe deposit boxes.
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank.
Material Handler
North American Lighting
05.2019 - 08.2024
- Maintained accurate inventory records using warehouse management systems.
- Assisted in training new staff on safety protocols and operational procedures.
- Implemented organizational systems to enhance workspace efficiency and material accessibility.
- Transported inventory items to appropriate locations.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with team members to ensure timely order fulfillment and shipping processes.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Cashier and Customer Service
Walmart
10.2018 - 05.2019
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Developed strong customer service skills by providing efficient and accurate service.
- Supported other departments within the store by providing assistance when needed.
- Ensured compliance with all company policies related to cash handling procedures.
- Operated cash register, processing transactions accurately and efficiently.
Crew Member
Dairy Queen
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of workstations for optimal safety.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed health department regulations for handling food products properly.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associates of Arts - Social Work Candidate
Kaskaskia College
Centralia, IL01.2027
High school diploma - US
Salem Community High School
Salem01.2017
Skills
- Client interaction
- Case file documentation
- Case information confidentiality
- Service planning
- Highly effective communication
- Teamwork and collaboration
- Organization and time management
- Data entry
- Microsoft Teams
- Computer proficiency
- Problem-solving
- Customer service (4 years)
Timeline
Housing Caseworker
BCMW
04.2025 - Current
Customer Service Representative
Iuka State Bank
10.2024 - 03.2025
Material Handler
North American Lighting
05.2019 - 08.2024
Cashier and Customer Service
Walmart
10.2018 - 05.2019
High school diploma - US
Salem Community High School
Crew Member
Dairy Queen
Associates of Arts - Social Work Candidate
Kaskaskia College