Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samanda Senat

Kissimmee,FL

Summary

Experienced Medicare insurance agent with a strong track record of guiding seniors through the health insurance policy selection and application process. Adept at providing exceptional customer service, maintaining compliance with industry regulations, and leveraging in-depth market knowledge to help clients make informed decisions. Demonstrates a passion for assisting the senior community, coupled with a positive attitude, empathy, and enthusiasm in all client interactions. Skilled in a team environment with a focus on training, coaching, and performance-driven growth opportunities Driven [Job Title] with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Remote Licensed Health Insurance Agent

DH Insurance Group
06.2024 - Current
  • Field inbound calls and provide guidance on insurance plan selection to the Medicare market
  • Engage in a team-oriented environment with provided training and coaching, where opportunities for growth and advancement are driven by performance
  • Cultivated and applied expertise in the health insurance market to assist seniors in making informed decisions, ensuring peace of mind and cost savings.
  • Professionally represent the company, both internally and externally

Remote Licensed Health Insurance Agent

HPone
10.2023 - 05.2024
  • Managed outbound sales inquiries, successfully selling health insurance plans and products over the phone to WellCare members
  • Quickly grasped new concepts and product offerings, including Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
  • Delivered exceptional customer service to all callers, demonstrating a strong commitment to assisting the senior community
  • Guided consumers through the health insurance policy selection and application process, serving as a subject matter expert for health insurance enrollments

Remote Licensed Health Insurance Agent

Ehealth
02.2023 - 10.2023
  • Built and maintained strong relationships with clients, providing excellent customer service throughout the sales process
  • Explained the benefits of Medicare Advantage and Supplement plans, which allowed subscribers to receive all their healthcare services through multiple carriers
  • Helped customers choose a Medicare plan that meets their medical needs and budget
  • Ensured compliance and training requirements were fulfilled before enrolling clients in suitable products.
  • Maintained a positive attitude, expressed empathy, and conveyed enthusiasm during sales interactions

Remote Licensed Health Insurance Agent

BroadPath
09.2022 - 12.2022
  • Sold United Healthcare MAPD and Part D plans to consumers as appropriate
  • Sold United Healthcare MAPD and Part D plans to consumers as appropriate
  • Educated members on their healthcare options so that they can make an informed decision
  • Enrolled members in the United Healthcare Medicare plan that best suits their needs
  • Built rapport and gained members’ trust while following and adhering to HIPPA guidelines and company policy

Remote Licensed Health Insurance Agent

Aetna
06.2021 - 08.2022
  • Established rapport and assessed members’ needs to provide Medicare options for coverage
  • Assisted Aetna group members in comparing different Medicare plans in their local area
  • Educated callers about Medicare and common mistakes to avoid
  • Sold Medicare plans for Aetna, Humana, Cigna, UHC, and Anthem
  • Complied with CMS and state guidelines and regulations

Remote Licensed Health Insurance Agent

Teleperformance
10.2020 - 05.2021
  • Explained benefits and features of various Medicare plans available by state and county
  • Qualified, educated, and answered beneficiary questions about Medicare options that best match their needs and budget
  • Assisted beneficiaries in the completion of their telephonic enrollment applications
  • Understood and adhere to all company, carrier, and CMS related policies and procedures
  • Maintained the proper licensure for the states and carriers l represented

Licensed Benefits Advisor

Willis Towers Watson
07.2019 - 10.2020
  • Ensuring that our participants enroll in Medicare Supplements, Medicare Advantage, Prescription Drug, Dental, and Vision plans that meet their specific needs and lifestyle
  • Experience in working with elderly participants who often require my guidance, understanding, and patience
  • Made outbound reminder calls to advise participants about upcoming Medicare changes
  • Maintained the proper licensure for the states and carriers l represented

Education

Bachelors of Science - Accounting

Hodges University
12.2010

Skills

  • MS suite
  • Communication and Interpersonal Skills
  • Ability to work independently and as part of a team
  • Detail-oriented and organized
  • In-depth knowledge of Medicare plans and regulations

Certification

  • Medicare Insurance Agent License FL 2014
  • Life FL 2018

Timeline

Remote Licensed Health Insurance Agent

DH Insurance Group
06.2024 - Current

Remote Licensed Health Insurance Agent

HPone
10.2023 - 05.2024

Remote Licensed Health Insurance Agent

Ehealth
02.2023 - 10.2023

Remote Licensed Health Insurance Agent

BroadPath
09.2022 - 12.2022

Remote Licensed Health Insurance Agent

Aetna
06.2021 - 08.2022

Remote Licensed Health Insurance Agent

Teleperformance
10.2020 - 05.2021

Licensed Benefits Advisor

Willis Towers Watson
07.2019 - 10.2020

Bachelors of Science - Accounting

Hodges University

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Samanda Senat