Samantha Abubakar Cusimano
Divide,CO
Summary
Dynamic professional with over 25 years of experience in customer service, sales, and closing, consistently achieving 99% of sales targets while adeptly resolving complex complaints. Expertise in crafting innovative solutions tailored to diverse business challenges and objectives. Recognized as a strategic leader with a self-motivated approach and a tactical mindset, fostering strong relationships through exceptional communication and critical thinking skills. Committed to exceeding organizational goals and enhancing client satisfaction through determined and decisive action.
Overview
27
27
years of professional experience
2
2
Certification
Work History
Housekeeping Coordinator
Mountain Maids&Maintenance LLC
04.2022 - Current
- Facilitated training new housekeeping staff to insure the quality of the cleaning service is done adequately with a high end level of care and excellence, promoting a reputable business and exceeding client expectations.
- Assigned handymen on the team to do minor and major home repairs, remodeling, painting, stripping, staining, drywall repairs, log home maintenance and cleaning services for all of Teller County.
- Contracted housekeepers to clean and maintain the constant upkeep of vacation rentals, residential move-in, move-out on properties and seasonal homes.
- Executed contracts and contingencies with each project for each subcontractor, acting as mediator for job site progress reports and client expectations on any time sensitive deadlines.
- Cross-trained hired laborers on hazardous waste removal, safety protocols and environmental health cleanliness.
- Ran background checks on individuals that contracted to clean homes and only hired those that met the qualifying 'Trust' criteria.
- Completed walk-through checklists for each finished contract with every homeowner.
- Answered phone inquiries and set/scheduled appointments for bid or referral and continued as the main contact for each project.
- Oversaw scheduling of housekeeping staff, ensuring adequate coverage for peak times and events.
- Conducted regular inspections of vacation or monthly rentals to maintain high cleanliness standards.
- Collaborated with maintenance teams to address facility issues promptly, improving guest satisfaction ratings.
- Streamlined communication between departments, fostering a collaborative work environment and improving efficiency.
- Evaluated performance metrics to identify areas for improvement, driving operational excellence in housekeeping services.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Continually updated knowledge of industry trends and best practices in hospitality to maintain a competitive edge within the market.
- Maintained accurate records of maintenance requests and coordinated with the handyman service department to ensure timely repairs or replacements when needed.
- Enhanced employee performance by providing constructive feedback during evaluations and implementing appropriate training as needed.
- Assisted in developing standard operating procedures for various tasks within the housekeeping department, contributing to greater efficiency and consistency across teams.
- Promoted safety awareness among staff members by conducting regular safety briefings and enforcing proper usage of equipment and chemicals.
- Contributed to the establishment of a positive work environment through effective leadership and support for housekeeping staff members.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Maintained required records of work hours, budgets and payrolls.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Office Manager and Personal Assistant
Pine Construction LLC
03.2019 - 11.2022
- Ensure that all jobs are invoiced and accounts paid on time
- Managed scheduling and logistics for project meetings, optimizing time management for staff.
- Provide general support to visitors, call inquiries, and maintain as point of contact for all business and personal affairs.
- Assist in the onboarding process for new hires
- Maintaining office supplies, hardware inventory, material supplies, and delegating progress on rental home and main campus repairs.
- Liaise with contract laborers to meet deadlines on job projects.
- Oversaw inventory control processes, ensuring adequate supplies while minimizing costs.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Bolstered executive decision-making, conducted preliminary research on potential business ventures.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Boosted team morale, organized team-building activities that fostered positive work environment.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Owner/Operator
Spirit of Excellence; Cleaning Services & Proffesional Organizer
04.2017 - 07.2019
- Deep cleanse residential, rental, vacation and commercial properties.
- Professionally organize, declutter and redecorate/revamp living spaces.
- Set appointments to assess cleaning service options.
- Contracted with clients to do monthly, bi-weekly, weekly or as-needed deep cleaning and professionally organizing a business or resident.
- Advertised locally on bulletin boards at designated areas of the stores.
- Networked on social media platforms and advertised job services on appropriate sites.
- Developed customized cleaning plans tailored to client needs and preferences.
- Oversaw daily operations, ensuring high-quality cleaning and organizational services.
- Trained and mentored new staff on best practices in cleaning techniques and organization methods.
- Implemented efficient scheduling systems to optimize service delivery and client satisfaction.
- Managed inventory of cleaning supplies, maintaining cost-effectiveness and availability.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Conducted regular quality assessments to enhance service standards and operational efficiency.
- Streamlined workflows, improving productivity while reducing operational costs across multiple projects.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Owner/Operator
Custom Conclusions
01.2009 - 05.2016
- Stimulated all creative avenues for inspirational motivation to channel into each individual contracted project.
- Painted murals for residents, restaurants and other businesses for visual arts and/or advertising.
- As a color technician, reinvented the color pallet with the homeowner's acquired taste to transform blank walls into accented and their child's room into a place of imagination and adventure with custom themes chosen by the homeowners and their children.
- Collected digital photos of the 'before and after' of each contracted job to add to the Facebook online portfolio for Custom Conclusions.
- Hired subcontractors to perform their qualifying duties for each necessary job description.
- Approved job project completions with clients doing walk-through checklists.
- Oversaw color matching processes to ensure consistency across production batches.
- Developed and implemented quality control procedures to enhance product accuracy.
- Collaborated with design teams to refine color palettes for new product lines.
- Conducted troubleshooting for color discrepancies, utilizing advanced diagnostic tools.
- Streamlined inventory management systems for pigments and dyes, reducing waste.
- Analyzed market trends to adjust color offerings, aligning with customer preferences.
- Developed comprehensive design specifications and guidelines to improve consistency across all deliverables.
- Trained junior technicians on color application techniques and equipment usage.
- Oversaw color mixing and matching processes to ensure accurate product specifications.
- Kept up-to-date with industry trends, attending workshops and conferences regularly to maintain cutting-edge knowledge of color techniques.
Housing Specialist
Oakwood Homes
01.2000 - 12.2005
- Listed used mobile homes on the market for sale.
- Photographed and advertised the sale of used and new mobile and modular homes.
- Ran credit checks using Equifax machines to qualify a client and find the proper finance officer to have a suitable loan for the financial bracket the client could afford.
- Worked with home and building inspectors, realtor estate agents and loan officers for land/home packages.
- Managed the zoning, codes and compliance, perk tests, installation of septic, electrical and land clearing.
- Worked with manufacturing home office for ordering new modular and double wide homes and the delivery thereof through third party services.
- Participated in Parade of Homes and the County Fair by registering for the stationing of a model home at the event, prospecting for new clients to experience the showcase.
- Facilitated housing applications and coordinated documentation for prospective tenants.
- Developed tailored housing solutions based on client needs and market conditions.
- Collaborated with local agencies to enhance community outreach and resource availability.
- Led workshops on housing rights and responsibilities for tenants in the community.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Helped clients find permanent or temporary housing.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
- Sought out affordable housing options and residences for people in need.
- Built a network of community partners and resources to provide holistic support services to clients navigating the complex landscape of affordable housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
Housing Specialist
Coastal Homes Inc
02.1999 - 01.2000
- Listed used mobile homes on the market for sale.
- Photographed and advertised the sale of used and new mobile and modular homes.
- Ran credit checks using Equifax machines to qualify a client and find the proper finance officer to take a loan.
Education
Real Estate Certificate 120 Hours - Real Estate
Advanced School of Real Estate
Virginia Beach, VA06.2015
Associate in Business Management - Business Management
Thomas Nelson Community College
Newport News, VA05.2000
Associate of Arts - Business And Managerial Economics
Charis Bible College
Woodland Park, CO05-2018
Skills
- Proficient in Microsoft Word and Excel
- Professional organizing expertise
- Housing advisory specialist
- Experienced regional sales manager
- Security system expertise
- Department of Defense experience
- Residential renovation
- Drywall installation
- Construction craftsmanship
- Network administration
- Project execution skills
- General maintenance technician
- Strategic negotiation skills
- Proficient in project oversight
- Property oversight
- Systematic problem-solving
- Residential maintenance expertise
- CCTV monitoring
- Linux command line proficiency
- Monitoring systems
- Effective communication
- Sales
- Fair Housing regulations
- Microsoft Excel
- Microsoft Word
- Management
- Leadership
- Customer relationship management
- Staff training and development
- Regulatory compliance
- Invoice processing
- Maintenance coordination
Certification
- Real Estate Certificate: National and State Laws of Real Estate Education 120 hours, April 2015
- Sales Certification for Manufactured Mobile and Modular HUD Homes: January 1999 to January 2005
AlienBell Chronohub {App Creator and Admin}
Chronological timeline of prophetic events that has occurred or has yet to come, from ancient prophecies in the Torah {Old Testament} to the modern day of age. The AlienBell is the Gospel of Jesus Christ. This site also gives members with the gift of prophetic dreams and visions to also insert their prophecies onto the linear timeline along with images and videos, In this community they are called BellRingers. This app gives the public the crucial knowledge of what prophecies have not yet passed, marking the season in which we are living in, giving Gods people the established opportunity to repent and prepare our hearts, as we wait for the Return of our Lord and Savior, Jesus Christ.
Timeline
Housekeeping Coordinator
Mountain Maids&Maintenance LLC
04.2022 - Current
Office Manager and Personal Assistant
Pine Construction LLC
03.2019 - 11.2022
Owner/Operator
Spirit of Excellence; Cleaning Services & Proffesional Organizer
04.2017 - 07.2019
Owner/Operator
Custom Conclusions
01.2009 - 05.2016
Housing Specialist
Oakwood Homes
01.2000 - 12.2005
Housing Specialist
Coastal Homes Inc
02.1999 - 01.2000
Real Estate Certificate 120 Hours - Real Estate
Advanced School of Real Estate
Associate in Business Management - Business Management
Thomas Nelson Community College
Associate of Arts - Business And Managerial Economics
Charis Bible College