Samantha Adams
Dayton,NV
Summary
Hardworking Assistant Store Manager equipped with excellent leadership, problem-solving and planning abilities. Drives store success with expert oversight of team activities and day-to-day operations. Dedicated to maximum profits and customer loyalty through top-notch service. Assistant store manager offering 4 years managing operations, staffing and inventory control in retail store setting. Hired, trained and coached staff to build highly qualified team and coordinated with owners and managers to review financial reports, implement changes and achieve business goals. Successful at merchandising and prioritizing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager of Operations
Lowe's
Sparks, NV
09.2023 - Current
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Evaluated employee skills, built staff teams and executed performance reviews
- Conducted routine audits and inspections to assess company productivity and cleanliness
- Assisted with employee recruitment, interview and hiring processes
- Coordinated employee schedules according to availability and made adjustments to cover shifts
- Monitored store inventories and ordered new products and equipment to prevent shortages
- Liaised between employees and management by communicating company information, strategies and concerns
- Interacted with customers on sales floor to build rapport and offer product expertise
- Trained employees on store policies, sales techniques and new procedures.
Assistant Store Manager
Lowe's
Carson City, NV
03.2020 - 09.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Department Supervisor
Lowe's
Chesapeake, VA
11.2015 - 03.2019
- Processed freight, implemented price changes and stocked department shelves directly or through team oversight
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
- Assigned tasks to department members and helped associates to meet customer needs
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization and display of products with correct pricing
- Delegated assignments and coordinated schedules to manage day-to-day employee activities and functions
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply
- Resolved escalated issues with positive approach, persuasive communication skills and conflict management strategies.
Customer Service Associate
Lowe's
Chesapeake, VA
03.2013 - 03.2015
- Trained new associates on store programs and policies
- Addressed customer concerns and provided timely resolution to mitigate complaints
- Monitored promotions and sales to provide updated information and pricing
- Merchandised products according to planograms and display instructions and assisted with store recovery
- Answered incoming telephone calls and provided information regarding store hours, location and policies
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments.
Education
High School Diploma -
Woodrow Wilson High school
Skills
- Store Maintenance
- Inventory control
- Improve performance
- Human resources
- Financial management
- Time management
- Operations management
- Employee relations
- Training and development
- Team building and leadership
- Customer service
- Customer Relations
Timeline
Assistant Store Manager of Operations
Lowe's
09.2023 - Current
Assistant Store Manager
Lowe's
03.2020 - 09.2023
Department Supervisor
Lowe's
11.2015 - 03.2019
Customer Service Associate
Lowe's
03.2013 - 03.2015
High School Diploma -
Woodrow Wilson High school
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