Samantha Alfaro
Lafayette,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Galpao Gaucho. Proven ability to engage guests and enhance their experience while efficiently managing high-volume service. Bilingual in Spanish, I excel in multitasking and fostering teamwork to deliver outstanding results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Galpao Gaucho
07.2025 - Current
- Prepared and served beverages, ensuring adherence to quality standards and customer preferences.
- Maintained cleanliness and organization of bar area, enhancing overall customer experience.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Engaged with customers to provide recommendations and foster a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
Server
Galpao Gaucho
05.2022 - 07.2025
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to facilitate timely food delivery during peak hours.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host /cashier
Galpao Gaucho
04.2021 - 05.2022
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated reservations and ensured accurate communication with service staff.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Trained new hosts in front-of-house procedures and best practices for guest interactions.
- Processed customer transactions efficiently using point-of-sale systems.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Business
Diablo Valley College
Pleasant Hill, CA01-2027
High School Diploma -
Acalanes High School
Lafayette, CA06-2021
Skills
- Strong multitasking
- Exceptional customer service
- Highly reliable
- Team player attitude
- Fluent in Spanish
- Strong work ethic
- Guest engagement
- Professional appearance
Certification
- Food Handler Certification
- Responsible Beverage Service (RBS) Certification
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Bartender
Galpao Gaucho
07.2025 - Current
Server
Galpao Gaucho
05.2022 - 07.2025
Host /cashier
Galpao Gaucho
04.2021 - 05.2022
Associate of Arts - Business
Diablo Valley College
High School Diploma -
Acalanes High School