Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Allen

Williamson,WV

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

29
29
years of professional experience

Work History

Store Manager

7/11 Convenience Store
06.1994 - 07.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

High School Diploma -

Burch High School
Delbarton, WV

Skills

  • Store Opening and Closing Procedures
  • Time Management
  • Corporate Social Responsibility
  • Order Supplies
  • Financial Statements
  • Manage Budgets
  • Customer Service
  • Accounting Techniques
  • Cost Management
  • Inventory Management
  • Shift Checklists
  • Supply Chain Management
  • Employee Motivation
  • Maximizing Profitability
  • Employment Law
  • Sales Expertise
  • Staff Training
  • Product and Service Sales
  • Team Leadership
  • Staff Management
  • Business Management Principles
  • Critical Thinking
  • Goals and Performance
  • Financial Forecasting
  • Microsoft Internet Explorer

Timeline

Store Manager

7/11 Convenience Store
06.1994 - 07.2023

High School Diploma -

Burch High School

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Samantha Allen