Samantha Allen
Newark,NJ
Summary
Accomplished Certified Medical Assistant and Receptionist with a proven track record at RWJ Barnabas Health, enhancing patient care through effective use of EMR/EHR and vital sign monitoring. Demonstrates exceptional teamwork and HIPAA compliance, streamlining operations for improved efficiency. Expert in inventory management and upkeep of medical or administrative supplies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Spring Grove Rehabilitation & Healthcare Center
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Certified Medical Assistant
RWJBarnabas Health
09.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring positive experiences.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Certified Medical Assistant
Summit Medical Group
06.2019 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Completed EKGs and other tests based on patient presentation in office.
Receptionist
CareOne at Livingston
11.2018 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Certified Medical Assistant
Hackensack Medical Center
05.2017 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Activity Assistant
CareOne at Livingston
11.2017 - 07.2018
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered sense of community within facility..
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
Cashier
Home Depot
05.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintaing balanced cash drawer, ensuring accurate accounting for end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
COHOES
04.2015 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
DSW
04.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Cashier
Century 21 Department Store
08.2013 - 12.2013
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained a clean and organized work area, promoting a professional environment for customers.
- Processed returns and exchanges with efficiency, adhering to company policies and procedures.
Education
Certification - Phlebotomy
Essex County College
Newark, NJ10.2017
Certification - Medical Assisting
Essex County College
Newark, NJ10.2017
High School Diploma -
Newark Tech
Newark, NJ06.2013
Skills
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Phlebotomy
- CPR
- Immunization Administration
- Inventory and supply management
- Reliable team player
- Insurance Verification
- Operating EKG Equipment
- Specimens collection and processing
- HIPAA Compliance
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Timeline
Receptionist
Spring Grove Rehabilitation & Healthcare Center
03.2023 - Current
Certified Medical Assistant
RWJBarnabas Health
09.2021 - Current
Certified Medical Assistant
Summit Medical Group
06.2019 - 08.2021
Receptionist
CareOne at Livingston
11.2018 - 09.2020
Activity Assistant
CareOne at Livingston
11.2017 - 07.2018
Certified Medical Assistant
Hackensack Medical Center
05.2017 - 08.2019
Cashier
Home Depot
05.2015 - 09.2016
Sales Associate
COHOES
04.2015 - 10.2015
Sales Associate
DSW
04.2014 - 08.2015
Sales Cashier
Century 21 Department Store
08.2013 - 12.2013
Certification - Phlebotomy
Essex County College
Certification - Medical Assisting
Essex County College
High School Diploma -
Newark Tech
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
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