Samantha Altius
Windsor,CT
Summary
Dynamic Member Experience Specialist with a strong focus on enhancing member engagement through personalized communication and tailored support initiatives.
Overview
2027
2027
years of professional experience
Work History
Member Experience Specialist
Girl Scouts of Connecticut
Hartford, CT
11.2022 - Current
- Enhanced member engagement through personalized communication and tailored support initiatives.
- Coordinated activities and events to foster community involvement and promote organizational values.
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
Certified Nursing Assistant
Seabury Retirement Community
Bloomfield, CT
07.2002 - 11.2023
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident rooms and common areas.
- Documented patient interactions accurately in electronic health records system.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Program Facilitator
Girl Scouts
Hartford, CT
2019 - 11.2022
- Facilitated engaging activities to promote leadership and teamwork among participants.
- Developed program materials and resources to enhance learning experiences.
- Monitored program progress, providing feedback and adjustments as necessary.
Education
High School Diploma -
George Charles Secondary School
Castries, St.LuciaSkills
- Fundraising strategies
- Interpersonal relationships
- Program facilitation
- Teamwork and collaboration
- Time management
- CPR certification
- Computer proficiency
- Customer and Service-oriented
Timeline
Member Experience Specialist
Girl Scouts of Connecticut
11.2022 - Current
Certified Nursing Assistant
Seabury Retirement Community
07.2002 - 11.2023
Program Facilitator
Girl Scouts
2019 - 11.2022
High School Diploma -
George Charles Secondary School