Samantha Anderson

Managed day-to-day business operations.

• Trained and motivated employees to perform daily business functions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Answered daily calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
• Remained up-to-date on current industry trends and new product releases to better inform consumers.
• Helped customers complete purchases with knowledgeable and friendly support at every stage.
• Recommended products to customers, thoroughly explaining details.
• Investigated and resolved customer inquiries and complaints quickly.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Input pricing and data into invoicing systems.
• Managed inventory and placed part and bulk orders in timely manner to ensure proper business function.
• Diagnosed and ordered parts needed to repair products.
• Diagnosed warranty issues and filed warranty claims.
• Tracked and maintained records for orders and warranty items.
• Assisted in installation of toppers, tonneau covers, and parts.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.