SAMANTHA ANDERSON
Charles Town,WV
Summary
Highly-motivated professional with 15+ years of experience with desire to take on new challenges. Professional fulfillment specialist with experience in managing inventory, processing orders, and ensuring timely delivery. Strong focus on team collaboration and achieving results. Skilled in logistics coordination, problem-solving, and adapting to changing needs. Reliable and flexible, with commitment to efficiency and accuracy. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
NAVAIR Customer Order & Fulfillment Specialist
GE Aerospace
Sterling, VA
08.2023 - Current
- Review and place orders in accordance with DPAS rating
- Act as voice of customer for escalations relating to contractual orders and parts delivery
- Oversee fulfillment processes across cross-functional teams to support customer delivery expectations
- Work closely with Program Manager on matters of the business and contractual nature such as preparation and monitoring of project deliverables and contractual documentation
- Daily interaction with internal and external customers to meet fulfillment needs for orders and customer deadlines
- Manage monthly flight hour billing, maintaining accurate records and on-time submissions
- Submit invoices with accuracy into government PIEE system
- Update Government Furnished Property and IUID registries within PIEE system
- Lead weekly customer meetings to review progress, address concerns, and maintain strong customer relationships
- Attend bi-weekly government meetings
- Support semiannual PMRs to help identify risks, improvements, and future opportunities
- Provide operational support to field service teams by completing work order creation/closure and managing ISKL bench stock orders
- Maintain and update weekly customer reports, including Backorder File with Details & NAVAIR Weekly Action Tracker
Financial Analyst
Newell Brands Inc.
Winchester, VA
04.2022 - 08.2023
- Work cross-functionally with internal departments to align and validate data
- Track budget expenses with accuracy and transparency
- Load and maintain all pricing condition records & tables in SAP
- Investigate and resolve pricing discrepancies on orders
- Calculate and pay monthly and/or quarterly rebates for Distributors and End-Users
- Submit payment requests for expense reports, rebates, and various customer invoices
- Maintain distributor yearly growth file and distribute to sales team monthly
- Update and maintain database of distributors/customers
- Create credit memos for various invoices for payments to customers
- Work closely with Shared Services team to review pricing and rebate deductions taken by customers
- Update customer files based on yearly signed contract programs
Analyst, Customer Compliance
Newell Brands Inc.
Winchester, VA
07.2019 - 04.2022
- Achieved the Segment's COF (Cost of Failure) reduction goals with respect to fines/penalties and shortage deductions associated with non-compliance to customer requirements
- Performed root cause analysis on customer compliance violations and shortage deductions; worked with proper operational personnel on corrective actions to prevent reoccurrence
- Handled customer dispute process in a timely manner within customer's system/portal for invalid claims
- Ensured data related to customer compliance was accurate, updated, and maintained
- Collaborated with both Sales and Operations leadership to review compliance agreements; ensure that the requirements were achievable and communicated requirements to all internal stakeholders
- Presented fines/penalty & shortage reports and analysis to leadership as needed
- Served as key support for reviewing and analyzing data related to critical initiatives; analyze various data sets, reports or processes and recommend solutions that support reduction in deductions and compliance issues
- Participated in customer facing meetings
Customer Service SR. Specialist
Newell Brands Inc.
Winchester, VA
10.2014 - 07.2019
- Served as primary point of contact for assigned strategic and e-commerce accounts
- Processed EDI, faxed, and emailed orders in SAP and Salesforce
- Maintained accurate account profiles; including special order instructions and customer master information
- Assisted in management of all aspects of supply chain process from receipt of order to delivery; including involvement with inventory, claims resolution, Sales and Marketing support
- Identified trends negatively impacting performance
- Communicated discrepancies to Customer/Sales Reps in an effort to ensure a timely and effective resolution to the issue at hand
- Processed returns, deductions, credits and debit memos for internal Claims Department
Education
High School Diploma -
East Hardy High School
Baker, WV, US05-2005
Timeline
NAVAIR Customer Order & Fulfillment Specialist
GE Aerospace
08.2023 - Current
Financial Analyst
Newell Brands Inc.
04.2022 - 08.2023
Analyst, Customer Compliance
Newell Brands Inc.
07.2019 - 04.2022
Customer Service SR. Specialist
Newell Brands Inc.
10.2014 - 07.2019
High School Diploma -
East Hardy High School