Samantha Anderson
Butler,PA
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Achieved team objectives and effectively managed escalated customer support issues through strong interpersonal skills. Focused on contributing positively to organizational success and enhancing customer experiences.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Associate
Sheetz
Butler, PA
09.2018 - 03.2026
- Assisted customers with product inquiries and service requests.
- Enhanced customer relations through friendly and knowledgeable communication, supporting overall service goals.
- Processed transactions accurately using the point-of-sale system.
- Managed multiple tasks simultaneously, ensuring accuracy and attention to detail in a fast-paced environment.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Maintained cleanliness and organization of the store environment.
- Completed additional tasks assigned by management to support team operations. from the management team.
- Oversaw product management and coordinated with vendors to ensure timely availability of inventory.
Laborer
Brugere Contracting Co
Butler, PA
05.2023 - 12.2025
- Assisted in site preparation and cleanup for ongoing projects.
- Followed safety protocols to maintain a secure work environment consistently.
- Operated and maintained a variety of equipment including hand and power tools.
- Performed routine maintenance, including sweeping, mopping, and painting, to ensure cleanliness and order.
- Performed demanding physical work over extended periods and modeled positive attitude.
Customer Service Associate
Boscovs
Butler, PA
05.2022 - 10.2022
- Guided customers in inquiries and product selections to enhance their shopping experience.
- Processed transactions accurately to ensure customer satisfaction and efficiency.
- Maintained cleanliness and organization in the store.
- Supported customers across multiple sales departments to provide comprehensive service throughout the day.
Customer Service Associate
Big Lots
Butler, Pennsylvania
01.2016 - 08.2018
- Resolved customer complaints promptly and professionally.
- Delivered exceptional service to new and returning customers by addressing concerns and implementing effective solutions.
- Welcomed customers upon arrival to assess their needs.
- Developed and conducted training for new staff on customer service protocols and store policies, enhancing team readiness.
- Handled cash register operations accurately during peak times.
- Coordinated with team members to streamline operations and enhance overall customer experience.
- Stocked shelves and ensured product availability for customers.
- Executed various tasks designated by the management team.
Customer Service Associate
Kmart, Sears Holding
Butler, Pennsylvania
05.2014 - 01.2016
- Updated system with order specifics, customer details, preferences, and billing information to enhance service accuracy.
- Promoted available products and services to customers during service, account management and order calls.
- Improved customer retention by offering tailored discount options.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Managed multiple tasks simultaneously, ensuring accuracy and attention to detail in customer service interactions.
- Provided guidance to junior team members on best practices and techniques. and managed employee relationships.
Education
Butler City High School
Butler, PASome College (No Degree) - Fine Arts
Butler County Community College
Butler, PennsylvaniaSkills
- Point-of-sale operation
- Interpersonal relationship management
- Transaction processing
- Product and waste management
- Residential and commercial cleaning practices
- Knowledge of proper safety and sanitation practices
- Knowledgeable about safe food preparation
Timeline
Laborer
Brugere Contracting Co
05.2023 - 12.2025
Customer Service Associate
Boscovs
05.2022 - 10.2022
Customer Service Associate
Sheetz
09.2018 - 03.2026
Customer Service Associate
Big Lots
01.2016 - 08.2018
Customer Service Associate
Kmart, Sears Holding
05.2014 - 01.2016
Butler City High School
Some College (No Degree) - Fine Arts
Butler County Community College